2007
DOI: 10.1111/j.1365-2524.1997.tb00105.x
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Case management for the mentally ill: a comparative evaluation of client satisfaction

Abstract: This paper reports on client satisfaction with community mental health services. A Client Satisfaction Interview was used as one outcome measure in a randomized controlled study of clinical case management vs. standard community care. The Interview had high internal consistency reliability (Cronbachs alpha = 0.89) with very high inter-rater reliability for overall scores (Y = 0.99) and good inter-rater reliability for individual items (kappa over 0.9 for 18 of 22 items). Case management clients had significant… Show more

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Cited by 14 publications
(9 citation statements)
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“…We added ten English language trials and five Chinese trials to those awaiting assessment and sought further information. Three trials which had been previously been awaiting assessment were able to be included as more reports had become available (Fekete 1998 now included as McDonel-Indiana, Holloway-UK, Shern-USA1).…”
Section: Resultsmentioning
confidence: 99%
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“…We added ten English language trials and five Chinese trials to those awaiting assessment and sought further information. Three trials which had been previously been awaiting assessment were able to be included as more reports had become available (Fekete 1998 now included as McDonel-Indiana, Holloway-UK, Shern-USA1).…”
Section: Resultsmentioning
confidence: 99%
“…We, however, only rated the risk of bias in respect to primary outcome. Only three trials provided information for incomplete primary and secondary outcome data apart, and the risk of bias could be assessed separately (Holloway-UK, Johnston-Australia, REACT-UK). Nine trials were judged as adequately addressing incomplete outcome data and rated as low risk of attrition bias.…”
Section: Resultsmentioning
confidence: 99%
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