Case Studies

Abstract

This chapter demonstrates the use of the proposed framework and the embedded methods. It shows their interplay and describes the impacts that could be observed in real-world cases. This chapter is practiceoriented and could provide students and practitioners with anchors to reflect on the proposed methods and underlying theories from a "doing" point of view.The first case (Sect. 8.1) demonstrates how meaningful work-model entities can develop in the course of articulation and guide aligned restructuring of work. It stems from a complex setting, namely, planning in clinical health treatment requiring the structured elicitation of contextual knowledge from all stakeholders involved to develop working procedures in time-critical situations. Sharing expert knowledge from doctors, nurses, technicians, administration, and patients was supported by collaborate development of instruments and tools.The CoMPArE/WP (Collaborative Model Articulation and Elicitation of Work Processes)-case (Sect. 8.2) has its focus on alignment when bridging from intuitive or semi-structured models to techno-centric (formal) models that can be executable for some workflow engine. It demonstrates effective stakeholder participation while eliciting and consolidating Case Studies 8