Cash, credit card, or mobile? Examining customer payment preferences at chain restaurants in Taiwan

Chen, Chun–Chu; Chen, Hsiangting; Wang, Yao‐Chin

doi:10.1080/15378020.2021.1934251

Cited by 7 publications

(5 citation statements)

References 27 publications

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“…For instance, certain authors considered additional dimensions (such as trust and perceived security) in examining low-income consumers' intentions to embrace m-commerce in Ecuador in an expanded UTAUT2 framework [24]. Other authors have linked UTAUT2 m-commerce adoption research to satisfaction [47], perceived risk and shopping app usage [48], retail app usage [13,14,49], adopting food delivery apps [50,51], or mobile payment app usage [52][53][54]. Thus, UTAUT2 research is often used to assess factors impacting consumers' continued intent to rely on m-commerce apps.…”

Section: Unified Theory Of Acceptance and Use Of Technology (Utaut2)mentioning

confidence: 99%

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

et al. 2022

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The COVID-19 pandemic has impacted consumers’ lives and their shopping patterns, leading them towards mobile commerce. To address current shopping circumstances, an adapted UTAUT2 model aims to integrate trust and perceptions of the effects of the COVID-19 pandemic on consumers’ behavioral intention to rely on m-commerce during this period. The study proposes a research model which is investigated with the help of structural equation modelling in AMOS. Using the framework of a cross-sectional study, data were collected from an emerging market in Romania, where internet speed ranks 4th worldwide and where the yearly increase in internet and social media users is approximately 10%. By using confirmatory factor analysis and structural equation modelling, the research validates the applicability of UTAUT2 in examining consumers’ behavioral intent of using m-commerce during a pandemic. Hedonic motivation is the strongest predictor of consumers’ behavioral intentions to continue using m-commerce. The findings contribute to understandings of consumers’ behavior with m-commerce in an emerging market, extending knowledge based on the adapted UTAUT2 model and allowing for comprehension of the key role of trust and social influences in affecting consumers’ perceptions of the COVID-19 outbreak in relation to shopping patterns.

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Section: Unified Theory Of Acceptance and Use Of Technology (Utaut2)mentioning

confidence: 99%

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

et al. 2022

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“…This includes the total amount that they spent for a specific transaction. It can also include clarity and information for customers about the fees for their transactions (Chen 2021).…”

Section: Responsivenessmentioning

confidence: 99%

“…al 2019) Making transactions with cash/e-wallet payment is pleasant. (Chen et al 2021) Proceedings of the International Conference on Industrial Engineering and Operations Management Manila, Philippines, March 7-9, 2023 © IEOM Society International…”

Section: Perceived Enjoymentmentioning

confidence: 99%

“…al 2019) I will always try to use cash/e-wallet payments for in-store transaction in my daily life. (Chen et al 2021) I plan to continue to use cash/e-wallet payments transactions for in-store transaction frequently. (Chen et al 2021)…”

Section: Key Construct Definition Questionsmentioning

confidence: 99%

“…(Chen et al 2021) I plan to continue to use cash/e-wallet payments transactions for in-store transaction frequently. (Chen et al 2021)…”

Section: Key Construct Definition Questionsmentioning

confidence: 99%

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A Tale of Two Billfolds: A Comparative Study on Behavioral Intention of Filipino Consumers in Using e-Wallet and Cash During In-Store Transactions

Ortiz,

Pilapil,

Purugganan

et al. 2023

Proceedings of the International Conference on Industrial Engineering and Operations Management

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The COVID-19 pandemic catalyzed the use of digital payments. However, this is still far from reaching the cashless economy that Bangko Sentral ng Pilipinas seeks. With the ease of lockdown restrictions, cash may still dominate physical transactions due to the limited adoption of e-wallets in the country. This study aimed to determine whether Filipino consumers prefer the use of cash or e-wallets in dealing with in-store transactions. A self-administered survey was distributed to 252 individuals residing in Greater Manila and Pampanga. It gathered socio-demographic variables and a Likert scale to measure factors, namely performance, usefulness, trust, ease of use, security, responsiveness, transparency, perceived enjoyment, and behavioral intention. The results of the survey were analyzed through Non-Parametric Tests such as the Wilcoxon Signed-Rank Test, Kruskal-Wallis Test, Mann-Whitney U Test and Kendall-Theil Test. The results of the study showed that most of the Filipino consumers still prefer having cash transactions in the current and future times and are not yet able to adapt to the usage of e-wallet. Having an aim to become a 'cashless' society, e-wallet service providers must make improvements to encourage more consumers to use e-wallets in dealing with in-store transactions.

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Promising or Influencing? Theory and Evidence on the Acceptance of Mobile Payment Among the Elderly in China

Liu,

Li,

Chu

2022

Design, User Experience, and Usability: UX Research, Design, and Assessment

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Cash, credit card, or mobile? Examining customer payment preferences at chain restaurants in Taiwan

Cited by 7 publications

References 27 publications

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

Assessing the Effects of the COVID-19 Pandemic on M-Commerce Adoption: An Adapted UTAUT2 Approach

A Tale of Two Billfolds: A Comparative Study on Behavioral Intention of Filipino Consumers in Using e-Wallet and Cash During In-Store Transactions

Promising or Influencing? Theory and Evidence on the Acceptance of Mobile Payment Among the Elderly in China

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