2000
DOI: 10.1002/1520-6793(200008)17:8<721::aid-mar4>3.0.co;2-b
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Causes and consequences of U.S. chain store closings: Attributions in the media

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Cited by 5 publications
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“…However, the choice of stores to close is complicated by the fact that store closing has implications for the customers of the closed store. Customers of closed stores suffer from a feeling of abandonment and may be forever lost to the competition (Johnson 2000). A retail firm can use its surviving retail stores to retain the customers of closed stores (see Exhibit 1).…”
Section: Introductionmentioning
confidence: 99%
“…However, the choice of stores to close is complicated by the fact that store closing has implications for the customers of the closed store. Customers of closed stores suffer from a feeling of abandonment and may be forever lost to the competition (Johnson 2000). A retail firm can use its surviving retail stores to retain the customers of closed stores (see Exhibit 1).…”
Section: Introductionmentioning
confidence: 99%