Causes, Effects, and Remedies in Conflict Management

Towards Understanding of Workplace Conflict: An Examination Into Causes and Conflict Management Strategies

“…Conflict is a natural outcome of human interaction as people are different from each other. Therefore, in workplace settings where two or more employees interact with each other conflict is regarded as a common and unavoidable phenomenon (Danielsson et al, 2015;Khan 2016). As noted by Rahim et al (2000) conflict arises when an individual perceives that his or her goals, attitudes, values, or feelings are different from those of another individual.…”

“…An empirical investigation of sources was undertaken by Khan et al (2016), who found in their study the most important causes of conflict between employees to be differences in goals and job tasks, negative perception and poor communication concerning unclearly defined job tasks and duties. In addition, Zia and Syed (2013) identified in their study the following five major causes: performing extra duties and workload allocations, ridiculing co-workers, variation in salary, miscommunication and limited resources.…”

“…As noted above, interpersonal conflict in the workplace is influenced by a variable set of causes. Furthermore, as stated by Khan et al (2016) causes can vary according to the situation within an organisation.…”

“…There are numerous studies examining the workplace causes (Zia, &, Syed, 2013;Khan et al, 2016) and conflict management styles (Chan et al, 2014;Tabassi et al, 2017). Some studies have also been examining the effects of gender on conflict management styles (Brewer et al, 2002;Rahim, & Katz, 2019).…”

Კონფლიქტის Გავლენა Პერფორმანს Მენეჯმენტზე

“…"The variable low productivity comes out to be as an important effect of conflict because when employees are dealing with conflicts they cannot fully concentrate on their job tasks. "[8] Dr. David Nash and Dr. Deborah Hann found that "The adoption of inter-employee conflict management policies is associated with the use of broader HR strategies such as high-performance work systems. "[9]…”