2020
DOI: 10.1136/bmjopen-2020-042171
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Challenges, experience and coping of health professionals in delivering healthcare in an urban slum in India during the first 40 days of COVID-19 crisis: a mixed method study

Abstract: ObjectivesTo describe the initial dilemmas, mental stress, adaptive measures implemented and how the healthcare team collectively coped while providing healthcare services in a large slum in India, during the COVID-19 pandemic.SettingCommunity Health Division, Bangalore Baptist Hospital, Bangalore.Study designWe used mixed methods research with a quantitative (QUAN) paradigm nested in the primary qualitative (QUAL) design. QUAL methods included ethnography research methods, in-depth interviews and focus group … Show more

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Cited by 65 publications
(137 citation statements)
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“… 30 , 31 The reported prevalence of burnout and psychological problems among HCW in Indian studies ranges from more than a third to a half of all studied. 9 , 10 , 11 , 12 , 13 Survey being done in the later phase of pandemic as compared to published reports, use of a more validated instrument for burnout with clearer definitions and inclusion of a larger diverse sample size are the likely explanations for the lower rates of burnout. Possibly, the burnout and anxiety were much more in the early phase of pandemic even though the COVID-19 cases were far less in India.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“… 30 , 31 The reported prevalence of burnout and psychological problems among HCW in Indian studies ranges from more than a third to a half of all studied. 9 , 10 , 11 , 12 , 13 Survey being done in the later phase of pandemic as compared to published reports, use of a more validated instrument for burnout with clearer definitions and inclusion of a larger diverse sample size are the likely explanations for the lower rates of burnout. Possibly, the burnout and anxiety were much more in the early phase of pandemic even though the COVID-19 cases were far less in India.…”
Section: Discussionmentioning
confidence: 99%
“…This is especially important given that India has experienced the second highest burden of cumulative cases in the world. The prior studies had either small sample sizes 9 , 10 , 11 , 12 or included only a uniform group of participants. 13 Hence, the generalizability of these studies is limited.…”
Section: Introductionmentioning
confidence: 99%
“…And the communities at large need to behave responsibly towards HCS to discharge their duties efficiently. The supportive, collaborative working atmosphere with trust and professional unity can help HCS discharge their COVID‐19 duties more effectively (George et al, 2020 ). Indeed, to boost the morale of HCS and take their active support during the COVID‐19 fight, policymakers and managers need to give attention to appropriate insurance/monetary incentives to HCS.…”
Section: Literature Reviewmentioning
confidence: 99%
“…Therefore, continuous communication, dedicated psychological support, and sensible and straightforward public education campaigns are paramount (Chandra & Vanjare, 2020 ; Ramaci et al, 2020 ). The healthcare administration and government should make sure that the culture of resilience is embraced in HCI as a part of health delivery, helping fight present and future pandemics (George et al, 2020 ).…”
Section: Conclusion and Future Scopementioning
confidence: 99%
“…Suddenly they were overburdened with work and extreme exposure to aversive circumstances. [1][2][3][4][5].…”
Section: Introductionmentioning
confidence: 99%