Challenges in Creating Hybrid Professionalism Knowledge

The Evolving Role of IT Departments in Digital Transformation

“…Consequently, a museum's implementation of organizational strategies enhances its own sustainability [14]. Over the years, ICT has provided organizations with the capabilities required to increase their profitability, efficiency, productivity, knowledge, and competitive advantage [15,16]. Therefore, ICT has become a major supporter of business innovation and wealth generation and an important tool enabling organizations to develop sustainability capabilities [7].…”

“…Recently, awareness of the role of culture in sustainable development has increased [4,8,18]. For instance, the National Palace Museum (NPM) in Taiwan, one of the top museums worldwide, has begun to conduct projects to develop various kinds of IT-generated content (which refers to physical entities that take a digital form and/or are created through digital practices [16]) and ICT-enabled services in the last few decades [19]. (Innovative services are often developed through the integration of creativity, ICT, and profitable business models.…”

“…These services are ICT-enabled because they are online, real-time, interactive, and provided through ICT applications [10,16,[20][21][22][23].) To revitalize the value of its cultural relics, the NPM has undertaken a sustainability strategy related to the development of ICT applications, such as three-dimensional animations, websites, interactive exhibitions, and mobile applications (apps) [16]. Figure 1 shows how the NPM has sought to digitize its archive of historical treasures since joining the Taiwan e-Learning and Digital Archives Program in 2002.…”

“…Figure 1 shows how the NPM has sought to digitize its archive of historical treasures since joining the Taiwan e-Learning and Digital Archives Program in 2002. Its goal is to transform precious artifact data into creative IT-generated content and/or innovative ICT-enabled services for museum customers in general and the young generation of customers in particular [10,16,20,[22][23][24]. Building on these successes, the NPM is planning new means of effectively and sustainably reviving China's cultural and historical artifacts and improving public understanding of these objects.…”

“…To keep pace with fierce competition for sustainability in the digital era, non-ICT-oriented organizations are seeking to develop their own ability to produce creative IT-generated content and/or innovative ICT-enabled services [10,16,21,22]. To this end, IT departments in non-ICT-oriented organizations need to change their supporting role to a proactive or even dominant role.…”