Challenges in the adoption of mobile information communication technology (M-ICT) in the construction phase of infrastructure projects in the UK

Abstract

PurposeThe purpose of this paper is to investigate the challenges faced with mobile information communication technology (M-ICT), more specifically tablet software, in the construction phase of UK infrastructure projects. Quality assurance in the context of passive fire protection is scrutinised, where M-ICT use is prevalent, to provide an industry perspective.Design/methodology/approachThe research design is founded on exploratory multiple case study approach. Specific themes are developed, based on a critical review of previous ICT studies. The themes identified are used to inform a qualitative interview protocol for investigating three large UK infrastructure projects. Each project is at different stages in the construction phase, with varying examples of M-ICT implementation in use. Participants are interviewed regarding their experiences of the implementation of M-ICT on each project.FindingsFindings identify diverse experiences across each project. Single and multiple M-ICT platforms are currently being used, with individual stakeholders using ICT in isolation, and in some instances, multiple project stakeholders are using it together. Complete replacement of paper-based processes is evident in one case study, but more commonly, digital technology is being used in parallel to traditional paper-based processes. The challenges, although varied across each case study, can be categorised under the themes of Technology (IT support, ICT infrastructure, IT security, contractual, software), People (social aspects, user competency, safety), Technical Compliance (technical compliance evidence) and Process (conventional processes).Originality/valueIt is recommended that each theme be reviewed at project commencement, with all key stakeholders, to ensure key aspects are considered prior to M-ICT deployment. This will ensure avoidance of challenges reported and maximise the opportunities that are available through M-ICT in a multi-stakeholder infrastructure project.

Investigating the future of model-based construction in the UK

“…In terms of accessing a cloud-based model, maintaining consistent data coverage has been cited by the interviewees as a concern, as found also by Chen and Kamara (2008) and Atkinson et al. (2021).…”

“…In terms of accessing a cloud-based model, maintaining consistent data coverage has been cited by the interviewees as a concern, as found also by Chen and Kamara (2008) and Atkinson et al, (2021). Hardware and software would need to be developed to smoothly manage this process reliably and without 'glitches.'…”

“…Respondent 8 suggested that experienced operatives who cannot read 3D models may be side-lined and leave the workplace early, leading to a loss of much needed expertise. In addition, setting unrealistic targets for adoption and efficiency gains or similar 'unreal idealisations' through modelbased construction may lead to workarounds (Boyd, 2021), and decoupling of professed practice from reality (Brooks et al, 2021).…”

“…Mobile computing is increasingly being used on construction sites (Hardin and McCool, 2015); use of mobile devices can provide instantaneous dimensioning and interrogation of models (Andersson et al, 2016), could practically eliminate the need for version control, and enable access to large volumes of information in a structured and logical format (Yeh et al, 2012). Kim et al (2013), Bowden et al (2006) and Atkinson et al (2021) describe how the increased power and availability of features on mobile devices can facilitate improvements on site including increased productivity and predictability, reduction in accidents and waste, reduction in defects, and a reduction in construction programmes. Mobile computing use will increase as mobile data coverage expands geographically and in terms of speed and bandwidth and as devices become cheaper and develop increased battery life and robustness (Perera et al, 2017).…”

Privacy protection technology for key information of power dispatching based on sensitive data

“…The Ministry of Industry and the Ministry of Information Technology have always attached great importance to information security, and data security is a problem that the country, military, enterprises and even individuals are generally concerned about. Scholars at home and abroad have conducted extensive research on electronic document security management and anti leakage technology, and have made rich research achievements [1]. The security management and anti leakage technology of SD and electronic documents has important theoretical value and practical significance.…”