2022
DOI: 10.56294/dm202269
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Challenges in the quality of the university library service: a case study

Iliana Artiles Olivera,
María Josefa Peralta González,
Grizly Meneses Placeres
et al.

Abstract: The study proposes a set of actions to improve the quality of services in the University Library of the Faculty of Mathematics, Physics and Computer Science of the Central University "Marta Abreu" of Las Villas. From a mixed approach with the use of qualitative and quantitative methods, opportunities for improvement in the Library service are identified. Key variables are defined: management, communication, human resources, physical and technological infrastructure. Subsequently, a diagnosis is made, and the m… Show more

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