Challenges of knowledge management and creation in communities of practice organisations of Deaf and non-Deaf members: requirements for a Web platform

Abstract

This study analysed the role of knowledge management (KM) tools used to cultivate a community of practice (CP) in its knowledge creation (KC), transfer, learning processes. The goal of such observations was to determine requirements that KM tools should address for the specific CP formed by Deaf and non-Deaf members of the CP. The CP studied is a formal knowledge organisation based on learning and the evaluation of socio-linguistic aspects pertaining to the Brazilian Sign Language (Libras). Non-Deaf and members of the Deaf community cultivated such knowledge organisation through specific collaborative meetings and the use of Internet-based tools for KM. Knowledge was created to validate an intellectual artefact (a computational description model of the phonetic structure of Libras (PSL)) to be used as basis in the development of tools to aid the Deaf community in their learning, communication, informational, educational and other needs necessary for full exercise of citizenship. The Internet-based KM tools were paramount for the cultivating of the CP. Nevertheless, additional requirements for the KM tools emerged, such as: video-conferencing, video manipulation features, better management of asynchronous communication, among others.

Four-dimensional model: a literature review on reasons behind lurking behavior

“…Online communities often have different types of member; therefore, multi-functions can match different demands and needs of members (Guilhermino Trindade et al, 2012). Limited functionability can inconvenience members or make it hard for them to engage, thus leading to lurking rather than contributing knowledge.…”

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“…La aplicación del cuestionario de usabilidad se realizó a través de una entrevista, lo que podría haber generado algún sesgo por parte del entrevistador. Aun cuando algunos autores (Guilhermino et al, 2012;Jones et al, 2006) han señalado las ventajas de que en personas sordas se utilicen instrumentos autoaplicados, es importante considerar el tiempo que les puede llevar adaptarse a los instrumentos, para lograr la validación. Por ello, se consideraron algunos elementos relevantes para mantener la objetividad durante el presente estudio: la aplicación del cuestionario fue realizada por parte de un mismo intérprete, para evitar variaciones, y se puso énfasis en las instrucciones iniciales, donde se señalaba la confidencialidad y la trascendencia de la opinión sincera del participante durante la entrevista, con el fin de hacer mejoras en el sistema ProTGTlsm.…”

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