2022
DOI: 10.1108/tqm-09-2021-0253
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Challenges of knowledge management in the public sector: evidence from the King Abdullah Award for Excellence in Jordan

Abstract: PurposeThe aim of this paper is to undertake an exploration of the challenges related to knowledge management (KM) within public sector organisations in Jordan.Design/methodology/approachThere was the adoption of a qualitative method to achieve the objective of the study, with content analysis undertaken on ten assessment reports, so the results of the content analysis could be validated. A total of 20 semi-structured interviews were conducted within the sample organisations. The sample was made up of ten publ… Show more

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Cited by 10 publications
(4 citation statements)
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References 44 publications
(151 reference statements)
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“…Organizational excellence is a modern and vital management concept, and it has become the focus of attention and interest of many organizations keen to achieve excellence and accomplish their goals (Dehaghan & Pourtaher, 2014). This interest is supported by the emergence of many models and awards for organizational excellence that confirm this trend (Aladwan et al, 2022).…”
Section: Introductionmentioning
confidence: 93%
“…Organizational excellence is a modern and vital management concept, and it has become the focus of attention and interest of many organizations keen to achieve excellence and accomplish their goals (Dehaghan & Pourtaher, 2014). This interest is supported by the emergence of many models and awards for organizational excellence that confirm this trend (Aladwan et al, 2022).…”
Section: Introductionmentioning
confidence: 93%
“…Second, we must mention the BEMs. These models consider the organisation to be a system in which QM and organisational management are understood as synonyms for the purpose of seeking excellence at all levels (Aladwan et al 2022). BEMs have a greater scope and are more complex than standard management systems (ISO 9000 2015), since they seek to obtain results for all interested parties, not merely the customer.…”
Section: Introductionmentioning
confidence: 99%
“…The problems of debt and public deficits are shared by many countries of the world, including European countries (Pietro et al , 2013; Touri and Rogers, 2013; Mascio and Natalini, 2015; Biondi, 2016), and especially Greece (Touri and Rogers, 2013; Mascio and Natalini, 2015; Psomas et al , 2020). Thus, there is growing pressure on public services to reform and respond to the current difficult economic circumstances by focusing on reducing waste and cost (Pietro et al , 2013; Antony et al , 2017b, 2019) and increasing efficiency and effectiveness (Radnor and Osborne, 2013; Tomazevic et al , 2015; Aladwan et al , 2022).…”
Section: Introductionmentioning
confidence: 99%