Challenges of Quality in the E-Learning Process for Higher Education Institutions During the Covid-19 Crisis in Bosnia and Herzegovina

Abstract

The COVID-19 crisis had a huge impact on education and became the subject of many scientific studies. The purpose of the paper is to investigate the opinions of professors and students on the quality of teaching and satisfaction with e-learning during the COVID-19 crisis. The aim of the research is to answer the question to what extent professors and students are satisfied with the quality of e-learning in higher education institutions, as well as their expectations in the future. The research was created on the research platform 1KA and conducted in the period from November 12, 2021 to February 12, 2022 in Bosnia and Herzegovina. A survey questionnaire was used as a research instrument, which was sent to 192 addresses, 101 publics and 91 private faculties in Bosnia and Herzegovina, and included 132 professors and 202 students. The results of the research showed that the quality of teaching is positively influenced by the satisfaction and level of usefulness of the tools used among professors, but also among students. The results also confirmed that more prosinca 2022 work experience leads to lower e-learning expectations in the future. The paper presents empirical research that was conducted on the territory of Bosnia and Herzegovina about the impact of COVID-19 on the quality of e-learning. The scientific contribution of the paper is reflected in the fact that it can be used in research related to the impact of crises on teaching in higher education institutions, as well as potential future emergency situations of crisis and uncertainty that result in new models of teaching that combine classroom and e-teaching.