Challenges to the successful implementation of social media in a South African municipality

Fashoro, Ifeoluwapo; Barnard, Lynette

doi:10.1145/3129416.3129426

Cited by 4 publications

(2 citation statements)

References 20 publications

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“…The definition of e-participation has been the subject of extensive scholarly discourse within the realm of public sector academia, primarily in response to the rapid advancements in innovation [19]. E-participation contributes a crucial responsibility in facilitating the utilisation of ICT technology to gather data, intending to promote both top-down engagement and bottom-up efforts [20].…”

Section: E-participation Definitionsmentioning

confidence: 99%

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Man,

Manaf

2023

E3S Web Conf.

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Since the federal, state, and local levels of government in Malaysia have all initiated the e-participation project as an integration of the national e-government initiative and combined communication-based applications consisting of government-to-citizen (G2C) orientation, assessment studies have discovered that the delivery of this project carries multiple issues. These include minimal digital knowledge, a lack of awareness, the requirement for more government support for the project, and other factors. This has resulted in certain entities not making the most of e-participation tools. Thus, this review paper intends to examine some relevant acceptance factors of the Malaysian government's e-participation programme, which has received significant investment. This study methodology used the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Readiness Index (TRI) to build the research model for this study by exploring the relevant books, journals, online materials, and study reports linked to the e-participation acceptance in Malaysian public sector. The UTAUT and TRI factors may influence the likelihood of its adoption by all Malaysian governments and citizens, which will encourage them to support the use of e-participation in the public sector in Malaysia. The proposed model will evaluate the individual acceptance of e-participation in the Malaysian public sector. This study is anticipated to provide several guidance to relevant parties, particularly the Malaysian Administrative Modernisation and Management Planning Unit (MAMPU), which is one of the most prominent government agencies in Malaysia responsible for modernising and reforming the public sector through the digitalisation process, and other related government agencies in Malaysia. For future studies, additional empirical qualitative and quantitative methodologies are required to validate the findings of this study.

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Section: E-participation Definitionsmentioning

confidence: 99%

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Man,

Manaf

2023

E3S Web Conf.

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“…Earlier examples of studies have focused on more general questions such as public involvement [37], e-participation [38] and e-government [39]. More recently-conducted studies focus on more specialized issues, such as technology acceptance [40]; local government transparency (Portugal) [27]; different determinants of adaptation (Turkey) [41], (Norway) [42]; information quality [43]; e-government evaluation models (Greece) [44,45] and use of social media, for example, Italy and Spain [46], South Aftrica [47,48], and Western European municipalities [49].…”

Section: Local Governments Websites and Democracymentioning

confidence: 99%

Only for Citizens? Local Political Engagement in Sweden and Inclusiveness of Terms

Guziana

2021

Sustainability

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In both policy and research, civic engagement and citizen participation are concepts commonly used as important dimensions of social sustainability. However, as migration is a global phenomenon of huge magnitude and complexity, citizen participation is incomplete without considering the political and ethical concerns about immigrants being citizens or non-citizens, or ‘the others’. Although research on citizen participation has been a frequent topic in local government studies in Sweden, the inclusiveness and exclusiveness of terms used in the context of local political engagement, which are addressed in this article, has not received attention. This article examines the Swedish case by analyzing information provided by the Swedish Association of Local Authorities and by websites of all 290 municipalities as well terms used in selected research publications on local participation. Additionally, this article studies the effectiveness of municipal websites in providing information to their residents about how they can participate in local democracy. The results show that the term citizen is commonly and incorrectly used both by local authorities and the Association. The article concludes that the term citizen is a social construction of exclusiveness and the use of the term citizen should be avoided in political and civic engagement except for the limited topics that require formal citizenship.

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Invited and Invented Spaces of Public Participation in South African Local Government: The Study of Community Engagement Practices and Service Delivery Protests

Motloutsi,

Motloutsi

2023

Strategic Communication Management for Development and Social Change

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Challenges to the successful implementation of social media in a South African municipality

Cited by 4 publications

References 20 publications

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Exploring on Acceptance of E-Participation in The Malaysian Public Sector: A Review Paper

Only for Citizens? Local Political Engagement in Sweden and Inclusiveness of Terms

Invited and Invented Spaces of Public Participation in South African Local Government: The Study of Community Engagement Practices and Service Delivery Protests

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