“…Choi (2007) defined change-oriented OCB as "constructive efforts by individuals to identify and implement changes with respect to work methods, policies, and procedures to improve the situation and performance" (p. 469). This concept is related with employees' declaration, suggestion and application of thoughts (Seppala, Lipponen, Bardi & Pirttila-Backman, 2012). Some research has been conducted on change-oriented organizational citizenship behavior within business organizations (Choi, 2007;Bettencourt, 2004;Seppala et al, 2012).…”