Changing Culture to Drive Nurse Engagement and Superior Patient Experience

Bredimus, Brandon “Kit”

doi:10.1016/j.mnl.2019.08.003

Cited by 2 publications

(2 citation statements)

References 4 publications

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“…It has been suggested that a patient's experience is influenced by the engagement of caregivers and all hospital employees who play a role in that patient's care (19,20). Further, physicians contend that provider and staff engagement lead to improved quality and patient experience outcomes (21).…”

Section: Introductionmentioning

confidence: 99%

Chief Executive Officers’ Perceptions of Collective Organizational Engagement and Patient Experience in Acute Care Hospitals

Lunn

Ellinger

Nimon

et al. 2021

Journal of Patient Experience

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The concept of employee engagement has garnered considerable attention in acute care hospitals because of the many positive benefits that research has found when clinicians are individually engaged. However, limited, if any, research has examined the effects of engaging all hospital employees (including housekeeping, cafeteria, and admissions staff) in a collective manner and how this may impact patient experience, an important measure of hospital performance. Therefore, this quantitative online survey-based study examines the association between 60 chief executive officers' (CEOs') perceptions of the collective organizational engagement (COE) of all hospital employees and patient experience. A summary measure of the US Hospital Consumer Assessment of Healthcare Providers and Systems survey scores was used to assess patient experience at each of the 60 hospitals represented in the study. A multiple linear regression model was tested using structural equation modeling. The findings of the research suggest that CEOs' perceptions of COE explain a significant amount of variability in patient experience at acute care hospitals. Practical implications for CEOs and other hospital leaders are provided that discuss how COE can be used as an organizational capability to influence organizational performance.

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Section: Introductionmentioning

confidence: 99%

Chief Executive Officers’ Perceptions of Collective Organizational Engagement and Patient Experience in Acute Care Hospitals

Lunn

Ellinger

Nimon

et al. 2021

Journal of Patient Experience

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“…2 Indeed, evidence shows that soft skills such as relationship building, effective communication, enthusiasm, emotional intelligence, and interpersonal skills can improve nurse engagement, patient experience, and overall nursing leadership effectiveness. 2,3 What do these skills look like in actual practice as a leader? How can you learn and use these skills in practice to improve your effectiveness as a leader?…”

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confidence: 99%

How to Win Friends and Influence People—as a Nursing Leader

Reynolds¹

2021

Nurse Leader

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Nursing leaders are responsible for guiding quality, patient-centered care that is safe, timely, efficient, and equitable. The American Organization for Nursing Leadership (AONL) Nurse Executive Competencies have outlined the skills necessary to carry out this important work. Many of these competencies involve the use of "soft skills" to effectively lead, such as effective communication, enthusiasm, emotional intelligence, and interpersonal skills. This paper provides practical guidance for how to cultivate these soft skills using Dale Carnegie's classic book How to Win Friends and Influence People as a guide.Note: The author declares no conflicts of interest. This research did not receive any specific grant from funding agencies in the public, commercial, or notfor-profit sectors.

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Changing Culture to Drive Nurse Engagement and Superior Patient Experience

Abstract: Brandon "Kit" Bredimus was the recipient of AONL's 2018 Pamela Austin Thompson Early Careerist Award. He helped to develop and implement the program detailed below, which improved nurse engagement and patient experience scores.

Cited by 2 publications

References 4 publications

Chief Executive Officers’ Perceptions of Collective Organizational Engagement and Patient Experience in Acute Care Hospitals

Chief Executive Officers’ Perceptions of Collective Organizational Engagement and Patient Experience in Acute Care Hospitals

How to Win Friends and Influence People—as a Nursing Leader

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