Changing public service delivery: learning in co-creation

Voorberg, William; Bekkers, Victor; Timeus, Krista; Tõnurist, Piret; Tummers, Lars

doi:10.1080/14494035.2017.1323711

Cited by 68 publications

(50 citation statements)

References 29 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Co-production in public services has become the leitmotif of public policy reform [1][2][3]. It is considered a potential solution to the current and future challenges in the public sector, given that the expected benefits concern the improvement of the services provided, a greater economic and financial sustainability of the system, the more efficient use of resources, and the possibility of increasing the satisfaction level of citizens [4,5].…”

Section: Introductionmentioning

confidence: 99%

Co-production in health policy and management: a comprehensive bibliometric review

Fusco

Marsilio

Guglielmetti

2020

BMC Health Serv Res

View full text Add to dashboard Cite

Background: Due to an increasingly elderly population, a higher incidence of chronic diseases and higher expectations regarding public service provision, healthcare services are under increasing strain to cut costs while maintaining quality. The importance of promoting systems of co-produced health between stakeholders has gained considerable traction both in the literature and in public sector policy debates. This study provides a comprehensive map of the extant literature and identifies the main themes and future research needs. Methods: A quantitative bibliometric analysis was carried out consisting of a performance analysis, science mapping, and a scientific collaboration analysis. Web of Science (WoS) was chosen to extract the dataset; the search was refined by language, i.e. English, and type of publication, i.e. journal academic articles and reviews. No time limitation was selected. Results: The dataset is made up of 295 papers ranging from 1994 to May 2019. The analysis highlighted an annual percentage growth rate in the topic of co-production of about 25%. The articles retrieved are split between 1225 authors and 148 sources. This fragmentation was confirmed by the collaboration analysis, which revealed very few long-lasting collaborations. The scientific production is geographically polarised within the EU and Anglo-Saxon countries, with the United Kingdom playing a central role. The intellectual structure consists of three main areas: public administration and management, service management and knowledge translation literature. The co-word analysis confirms the relatively low scientific maturity of co-production applied to health services. It shows few well-developed and central terms, which refer to traditional areas of co-production (e.g. public health, social care), and some emerging themes related to social and health phenomena (e.g. the elderly and chronic diseases), the use of technologies, and the recent patient-centred approach to care (patient involvement/engagement). Conclusions: The field is still far from being mature. Empirical practices, especially regarding co-delivery and comanagement as well as the evaluation of their real impacts on providers and on patients are lacking and should be more widely investigated.

show abstract

Section: Introductionmentioning

confidence: 99%

Co-production in health policy and management: a comprehensive bibliometric review

Fusco

Marsilio

Guglielmetti

2020

BMC Health Serv Res

View full text Add to dashboard Cite

show abstract

“…Also, these actors all participate 'in different ways and in different compositions' and end-users can be 'citizens and companies or societal organizations' (Bekkers et al, 2011, p. 229). The hybridization of the social and economic dimensions can generate meaningful returns ('wellbeing') for groups, communities or segments of society, and for society as a whole (Voorberg, Bekkers, Timeus, Tonurist, & Tummers, 2017).…”

Section: Co-production and Social Innovationmentioning

confidence: 99%

Understanding co-production as a new public governance tool

2018

View full text Add to dashboard Cite

Co-production has become a buzzword for both scholars and practitioners in the past decade. This introduction to the thematic issue 'Co-production: Implementation problems, new technologies and new designs' unpacks the concept of co-production and illustrates how it has been operationalized on the ground in diverse country-specific contexts. To facilitate the analysis, we make a distinction between 'traditional' and 'non-traditional' forms of co-production, even though the practice has not really been around long enough to have established a tradition in the true sense of the word. However, these two distinct forms of co-production are highly useful conceptual lenses through which to view the finer details and nuances, to identify the enabling conditions and to foreshadow the governance challenges, but also to highlight the innovating role co-production plays in forging public services and public policies. Thanks to the rich and varied ways in which the contributors have approached this central topic; the thematic issue enables the research and practice to more fully appreciate the ins and outs of co-production and suggests the most promising directions for future study.

show abstract

“…Citizens do not remain passive and try to be an active participant in the public life. As a consequence, the actors begin to interact and learn from each other how to use their unique competences to meet all social, public, and economic challenges (Voorberg et al 2017). In this context, two key aspects of the occurrence of co-creation in social organizations should be stressed.…”

Section: Co-creation In Social Economy Organizationsmentioning

confidence: 99%

The Role of Stakeholders in Development of Social Economy Organizations in Poland: An Integrative Approach

Laurisz

2019

Administrative Sciences

View full text Add to dashboard Cite

The aim of this article is to explore key changes in the mode of operation of Polish social economy organizations (SEOs) that result from a social policy targeted at strengthening their independence and sustainability. The activities of SEOs are largely supported by public institutions, but their opportunities for assistance of capacity building are considered insufficient. Owing to the current policy, not only an economic independence, but also the structure and behavior of supported social organizations, especially in their relations with other stakeholders, can be strengthened. Based on the exploratory analysis on how SOEs change their independence and sustainability as a result of implementation of the public policy, a conceptual model of value co-creation will be used. The model enables analyzing the scope and scale of stakeholder engagement in the development of SEOs. The empirical research was conducted using a survey among 112 Polish social economy organizations. The results of the study show that the market-oriented approach not only reduces the scale of relations between SEOs and their stakeholders but also affects the way SEOs work, transforming them to be more like traditional businesses.

show abstract

Changing public service delivery: learning in co-creation

Cited by 68 publications

References 29 publications

Co-production in health policy and management: a comprehensive bibliometric review

Co-production in health policy and management: a comprehensive bibliometric review

Understanding co-production as a new public governance tool

The Role of Stakeholders in Development of Social Economy Organizations in Poland: An Integrative Approach

Contact Info

Product

Resources

About