Chapter 2: Pharmacists’ Patient Care Process in Self-Care

What is the attitude towards and the current practice of information exchange during self-medication counselling in German community pharmacies? An assessment through self-report and non-participant observation

“…In addition, the consensus group defined possible barriers to their implementation. The parameters based on the national guideline for self-medication consultations published by the BAK [ 19 ] were complemented with a literature review [ 20 , 22 , 40 ]. These parameters of relevant information exchange were evaluated in both study parts.…”

“…These counselling steps defined for self-medication consultations are mostly in line with those from other developed countries, e.g. in the US [ 20 , 22 ] and Australia [ 21 , 26 ]. In summary, guideline-recommended counselling should include pharmaceutical staff exchanging relevant information with the patients to facilitate a safe and appropriate use of self-medication [ 19 , 20 ].…”

Public’s perspectives on guideline‐recommended self‐medication consultations in German community pharmacies

“…This is particularly important in the context of self-medication, where the consultation with pharmaceutical staff often is the only contact with a health professional (Policarpo et al, 2019). To support appropriate consultations in the area of self-medication, professional organisations have developed counselling guidelines (ASHP, 1997;BAK, 2019;Buring, Kirby, & Conrad, 2007;Divine & McIntosh, 2017;FIP, 1997;PSA, 2017). The German guideline for providing information and consulting with patients in the supply of self-medication was developed by the Federal Chamber of Pharmacists (BAK) to support quality assurance in pharmacies.…”

“…panel of four pharmacists with vast experience in self-medication counselling and healthcare research systematically developed a questionnaire and the procedure for conducting the structured survey via interviews. The questionnaire was developed based on the national guideline for patient consultations in the supply of self-medication published by the Federal Chamber of Pharmacists (BAK, 2019) and a literature review(ASHP, 1997; BAK, 2019;Buring et al, 2007;Divine & McIntosh, 2017; FIP, 1997; PSA, 2017).…”

Expanding Student Knowledge and Confidence on Dietary Supplements Through Mock Patient Consultations

“…This easy-to-remember framework helps guide pharmacists in their assessment of the person’s chief complaint, appropriateness of self-care, possible selection of OTC product(s), and suggestions for general health or lifestyle recommendations. 11,12 The acronym QuEST stands for Quickly (assess the patient), Establish (self-care candidacy), Suggest (self-care strategies), and Talk (using open-ended questions). SCHOLAR-MAC represents Symptoms, Characteristics (of chief complaint), History, Onset, Location, Aggravating factors, Remitting factors, Medications, Allergies, and Conditions.…”