Characteristics and Typology of Last-mile Logistics from an Innovation Perspective in an Urban Context

Gevaers, Roel; Voorde, Eddy Van de; Vanelslander, Thierry

doi:10.4337/9780857932754.00009

Cited by 169 publications

(146 citation statements)

References 3 publications

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“…The main characteristic is that load's volumes are small but the number of deliveries, and more so their frequency, have sharply increased. This fact has motivated a change in urban traffic towards a greater use of motorbikes and bicycles for commercial deliveries [6].…”

Section: Urban Logisticsmentioning

confidence: 99%

Ecosocioeconomics applied to urban freight by bicycle and motorcycle in the city of Curitiba, Brazil

García

Sampaio

González

2014

The Sustainable City IX

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The aim of this work is to compare the logistics of urban light weight delivery by motorcycle and bicycle. To this purpose, a case study in the city of Curitiba, Brazil, was chosen. City planning demands alternative solutions to everyday problems, among which use of urban space and mobility are relevant due to fast and rather chaotic growth. Urban mobility − a complex network comprising a variety of actors and areas -has social, economic and environmental impacts that might be underestimated in planning and implementation of actions. So far, and for the case studied here, urban planning for light weight delivery has not included externalities, but rather focused on the technical issues of logistics and urban traffic. For instance, the rates of death and disability from accidents on this mobility are currently very high. In the present research, two light weight deliveries actually used in Curitiba were compared: motorbikes and bicycles. The analysis is based on the methodology of the eco-socio-economy of organizations. This approach considers the complexity of linked subsystems, and the effectiveness beyond the organization but on the social demands in the urban territory. The use of bicycles was studied using data from EcoBike, analyzed here and compared to the generic case of deliveries by motorbikes. Indicators for accidents (with and without death), fossil energy used, CO2 emissions, and operative costs were obtained and compared. The indicators assessed favour the use of bicycles over motorbikes.

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Section: Urban Logisticsmentioning

confidence: 99%

Ecosocioeconomics applied to urban freight by bicycle and motorcycle in the city of Curitiba, Brazil

García

Sampaio

González

2014

The Sustainable City IX

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“…Today, LML denotes the last segment of a delivery process, which is often regarded as the most expensive, least efficient aspect of a supply chain and with the most pressing environmental concerns (Gevaers et al, 2011). Early definitions of LML were narrowly stated as the "extension of supply chains directly to the end consumer"; that is, a home delivery service for consumers Kull et al, 2007).…”

Section: Defining Lmlmentioning

confidence: 99%

“…However, existing definitions (details available from the authors) appear incomplete in capturing the complexities driven by e-commerce, such as omission in defining an origin (Esper et al, 2003;Kull et al, 2007;Gevaers et al, 2011;Ehmke and Mattfeld, 2012;Dablanc et al, 2013;Harrington et al, 2016); exclusion of in-store order fulfilment processes as a fulfilment option (Hübner, Kuhn and Wollenburg, 2016); and/or non-specification of the destination (or end point), including failure to capture the collection delivery point (CDP) as a reception option (Esper et al, 2003; 309 Consumerdriven e-commerce Kull et al, 2007). Without a consistent and robust definition of LML, the design of LML models is problematic.…”

Section: Defining Lmlmentioning

confidence: 99%

“…To illustrate the former, Chopra (2003), Boyer and Hult (2005), and Gevaers et al (2011) each produced their own lists of contingency variables. Regarding the latter, Boyer et al (2009), for example, performed a simulation analysis of two independent variables (consumer density and delivery window size) and one dependent variable (delivery cost).…”

Section: Synthesising Lml Contingency Variablesmentioning

confidence: 99%

See 1 more Smart Citation

Consumer-driven e-commerce

Lim

Jin

Srai

2018

IJPDLM

253

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to re-examine the extant research on last-mile logistics (LML) models and consider LML's diverse roots in city logistics, home delivery and business-to-consumer distribution, and more recent developments within the e-commerce digital supply chain context. The review offers a structured approach to what is currently a disparate and fractured field in logistics. Design/methodology/approach -The systematic literature review examines the interface between e-commerce and LML. Following a protocol-driven methodology, combined with a "snowballing" technique, a total of 47 articles form the basis of the review.Findings -The literature analysis conceptualises the relationship between a broad set of contingency variables and operational characteristics of LML configuration (push-centric, pull-centric, and hybrid system) via a set of structural variables, which are captured in the form of a design framework. The authors propose four future research areas reflecting likely digital supply chain evolutions.Research limitations/implications -To circumvent subjective selection of articles for inclusion, all papers were assessed independently by two researchers and counterchecked with two independent logistics experts. Resulting classifications inform the development of future LML models. Practical implications -The design framework of this study provides practitioners insights on key contingency and structural variables and their interrelationships, as well as viable configuration options within given boundary conditions. The reformulated knowledge allows these prescriptive models to inform practitioners in their design of last-mile distribution. Social implications -Improved LML performance would have positive societal impacts in terms of service and resource efficiency. Originality/value -This paper provides the first comprehensive review on LML models in the modern e-commerce context. It synthesises knowledge of LML models and provides insights on current trends and future research directions.

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“…Growing customer expectations have resulted in the need to radically improve services -with requirements for more customised service offerings (Punakivi, Yrjölä and Holmström, 2001;Bhagwat and Sharma, 2007;Gevaers, van de Voorde and Vanelslander, 2010;Angheluta and Costea, 2011). A continued lack of visibility on deliveries remains a significant source of dissatisfaction in this area, with a significant number of consumers deterred from utilising the full potential of internet-based shopping solutions -41% of UK customers were recently shown to be dissatisfied with 'tracking, while in transit' aspects of online purchasing (the estimated total number of UK internet users is now close on 72 million) (UPS, 2013) Service attributes, in terms of the 'customer', have often been categorised using the SERVQUAL framework, which applies the five dimensions of tangibility, reliability, responsiveness, assurance and empathy to define service quality (Parasuraman, Zeithaml and Berry, 1988).…”

Section: Consumer Design Criteria Identificationmentioning

confidence: 99%

Identifying design criteria for urban system ‘last-mile’ solutions – a multi-stakeholder perspective

Harrington

Srai

Kumar

et al. 2016

Production Planning & Control

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This study presents a novel approach to designing and evaluating 'last-mile' solutionsencompassing the social and economic perspectives of key stakeholders. While urban system initiatives have been implemented in practice, theoretical gaps remain at the operational design level. A theoretical framework is developed, based on design criteria identified from a critical synthesis of supply chain and operations management literature, and 'operationalised' using an in-depth case study demonstrating implementation of a Consumer Choice Portal-Package Consolidation Centre solution, within a densely populated urban geography.Findings suggest that there is a need to re-define the role of institutional actors beyond that of the traditional governance task, to one of being able to facilitate performance outcomes. Similarly, industrial efficiency dimensions need to be re-orientated to include consumer participation, social considerations and multi-stakeholder service outcomes. Finally, implications for operations theory and practising managers in city logistics are highlighted, with suggested directions for future research.

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Characteristics and Typology of Last-mile Logistics from an Innovation Perspective in an Urban Context

Cited by 169 publications

References 3 publications

Ecosocioeconomics applied to urban freight by bicycle and motorcycle in the city of Curitiba, Brazil

Ecosocioeconomics applied to urban freight by bicycle and motorcycle in the city of Curitiba, Brazil

Consumer-driven e-commerce

Identifying design criteria for urban system ‘last-mile’ solutions – a multi-stakeholder perspective

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