2022
DOI: 10.1055/a-1951-3153
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Characteristics of Adult Primary Care Patients Who Use the Patient Portal: A Cross-Sectional Analysis

Abstract: Background: The patient portal allows patients to engage with their healthcare team beyond the clinical encounter. While portals can improve patient outcomes, there may be disparities in which patients access the portal by sociodemographic factors. Understanding the characteristics of patients who use the portal could help design future interventions to expand portal adoption. Objectives: This study aimed to (1) examine the socioeconomic factors, comorbid conditions, and healthcare utilization among patients… Show more

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Cited by 11 publications
(6 citation statements)
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“…To the best of our knowledge, this is one of the first studies to focus on portal usage for individuals 0–18 years receiving care in safety-net settings, filling a crucial gap in the literature and contributing to our understanding of drivers of portal usage in this unique population. Our findings are consistent with other studies across pediatric 23 and adult 51 , 52 primary care settings, suggesting that factors contributing to portal use in both populations are similar.…”
Section: Discussionsupporting
confidence: 91%
“…To the best of our knowledge, this is one of the first studies to focus on portal usage for individuals 0–18 years receiving care in safety-net settings, filling a crucial gap in the literature and contributing to our understanding of drivers of portal usage in this unique population. Our findings are consistent with other studies across pediatric 23 and adult 51 , 52 primary care settings, suggesting that factors contributing to portal use in both populations are similar.…”
Section: Discussionsupporting
confidence: 91%
“…[99][100][101][102][103][104][105][106] Investing in the continued improvement of portals has the potential for benefits to patient care and beyond. However, it also means that addressing the well-established disparities in uptake and use 56,58,69,[71][72][73][107][108][109][110][111] is critical for equitable access to these benefits. HCOs should develop, evaluate, and disseminate the results of innovative portal efforts to equitably engage patients; suggestions from the literature include screening Box 1 Recommendations for health care organizations, electronic health record vendors, and researchers to continue improving the design and implementation of patient portals based on the findings from this state-of-the-art review…”
Section: Discussionmentioning
confidence: 99%
“…28 Patient portal adoption rates also vary by patient demographics and socioeconomic factors with patients who are female, white, and commercially insured having higher odds of using their patient portal. 29 Within our own community, 77% of eligible patients had an active patient portal reflective of high usage in our patient population. However, there were large discrepancies between faculty and resident clinics (86.4% active and 36.8% active, respectively).…”
Section: Discussionmentioning
confidence: 99%