Chatbot: Reservasi Restoran Online pada Facebook Messenger

Haq, Muhammad Saiqul; Waspodo, Bayu; Nuryasin, Nuryasin

doi:10.15408/aism.v4i1.19765

Cited by 4 publications

(2 citation statements)

References 5 publications

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“…Masangger's Facebook chatbot is made to make it easier to carry out promotions, services and orders. The Masangger Facebook chatbot has limitations because it can only reply to consumer messages if the answers have been prearranged [11]. The instant messaging service on WhatsApp Bot utilizes keywords to make it easier for both users and pharmacists.…”

Section: Discussionmentioning

confidence: 99%

Drug Consultation Prototype Based WhatsApp Bot

Umma,

Sari,

Afifah

et al. 2023

Advances in Social Science, Education and Humanities Research

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Services through social media are in great demand because they are direct, convenient and effective besides that social media allows pharmacists to reach consumers quickly and more easily. Destination making WhatsApp Bot to make it easier for users and service providers to communicate, consult and obtain information quickly by utilizing the quick reply feature. The data collection method used for this research was conducted Literature Review. With the search strategy used for get source relevant information in order to question on the research could answer and get relevant references. Process in search conducted use machine Google Chrome search with site address https://scholar.google.co.id/. With keywords used in search that is "Chatbot AND WhatsApp AND Health service". Selected articles have criteria inclusion that is article national and international with range 10years time lastly, a website-based application, and load design about WhatsApp Bots. WhatsApp Bot was created for the benefit of consumers and also to assist health workers in carrying out health services as content health Application is a health service application that contains and presents information about health.

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Section: Discussionmentioning

confidence: 99%

Drug Consultation Prototype Based WhatsApp Bot

Umma,

Sari,

Afifah

et al. 2023

Advances in Social Science, Education and Humanities Research

View full text Add to dashboard Cite

show abstract

“…With this capability, chatbots can also function not only as virtual assistants, but also as virtual friends, conducting interviews with customers and using consumer knowledge adaptively to provide customized solutions. Chatbots have also become more responsive, being able to help read reviews, browse and research products, compare products, access stored coupons, purchase products, track orders, and receive rewards and loyalty points [12]. To summarize, the literature review spans five years.…”

Section: Chatbot In Smesmentioning

confidence: 99%

Implementation Chatbot for SMEs Using Artificial Intelligence Markup Language to Improve Customer Integration and Business Performance

Magdalena

2023

Appl. Inf. Syst. Manage.

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Chatbots have been extensively adopted to produce more positive customer experiences as customers now spend more time in digital surroundings. Despite the technological advancement and benefits of chatbots for client service, exploration of chatbot operations for small and medium-sized enterprises (SMEs) is limited. The absence of exploration explaining the struggles faced by SMEs contributes to the gap in SMEs’ chatbot adoption. This exploration determines the features and rudiments that fit with SMEs’ characteristics and their guests' interactions with chatbots. A mixed-methods approach is used to understand SMEs’ needs. The first study uses interviews with SME business owners and their customers in order to explore the features that chatbots should offer for SME by identifying combinations between chatbots' generic features and SMEs' customer characteristics. The second study tests features identified in SMEs customers to empirically test featured chatbots’ influence on anthropomorphism, perceived enjoyment, perceived ease of use, perceived usefulness, and how they affect SMEs’ customer intentions to use chatbots and their shopping intentions. This paper contributes to the emerging service literature on the use of chatbots for service interactions, particularly for SMEs using Artificial Intelligence Markup Language. The data that has been obtained was analyzed using a Likert scale. As a result, the accuracy of using Artificial Intelligence Markup Language is 84.8%.

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Messenger Marketing as a Direction of the Company Online Reputation Management (ORM)

Maranchak¹

2021

Ukr. ž. bìbl. ìnf. nauk

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The article is devoted to the substantiation of messenger marketing as an independent direction and a specific tool in the management of the company’s online reputation (Online Reputation Management – ORM). On the basis of the empirical method of the included observation (five-year author’ experience of practical activity on online marketing), the analysis of professional materials on a research subject, studying of the content of official messengers’ blogs and features of messengers’ functioning, the expediency of messenger marketing separation has been justified, the concepts of “Messenger Reputation Management – MRM” and “Instant Messaging Reputation Management – IMRM” have been proposed. The basic possibilities and features of using messenger marketing as a practical tool to support and control the positive online reputation of the company, which in the context of the COVID-19 pandemic and the rapid development of social networks and messengers acquire new qualitative value in achieving performance, have been revealed. It was found out that the tools of the messenger marketing that can be used to monitor the situation, as well as to broadcast and moderate messages, including Hidden Marketing (HM), include working with voice rooms, with comments and feedback in channels, groups, and chats, use bots and chatbots, newsletters and even targeted advertising. It has been noticed that at present it is difficult to identify the optimal tools for solving the problems of marketing messenger in ORM, which necessitates additional research. At the same time, effective messenger marketing requires an appropriate corporate culture, built on the highest degree of freedom, trust, and responsibility, which allows the employee to independently and quickly make tactical decisions and respond to changes in the information field within the established competence.

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Chatbot: Reservasi Restoran Online pada Facebook Messenger

Cited by 4 publications

References 5 publications

Drug Consultation Prototype Based WhatsApp Bot

Drug Consultation Prototype Based WhatsApp Bot

Implementation Chatbot for SMEs Using Artificial Intelligence Markup Language to Improve Customer Integration and Business Performance

Messenger Marketing as a Direction of the Company Online Reputation Management (ORM)

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