ChatGPT as an important tool in organizational management: A review of the literature

Ayinde, Lateef; Wibowo, Muhamad Prabu; Ravuri, Benhur; Emdad, Forhan Bin

doi:10.1177/02663821231187991

Cited by 30 publications

(4 citation statements)

References 73 publications

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“…The utilization of ChatGPT as a decision support tool in the field of Human Resource Management holds significant promise in enhancing operational efficiency and overall effectiveness across multiple domains of HR management (Ayinde et al, 2023). Through the utilization of artificial human resource managers can enhance and streamline various aspects of their operations, including recruitment, employee development, performance management, and employee assistance.…”

Section: Resultsmentioning

confidence: 99%

Use of ChatGPT as a Decision Support Tool in Human Resource Management

Iswahyudi,

Nofirman,

Wirayasa

et al. 2023

jmp

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Human Resource Management (HRM) is an important aspect of the success of an organization or company. Effective and efficient HR management can help organizations better achieve their goals and ensure optimal performance from each team member. However, HR management is also faced with various complex challenges, including the management of large teams, diverse needs and expectations of team members, and rapid changes in the business and technological environment. This research aims to investigate the effectiveness and potential use of ChatGPT as a decision-support tool in HR management. This research is a literature review that adopts a qualitative method approach, which means it will analyze and interpret data by relying on information and text from various sources. The study results show that the use of ChatGPT as a decision-support tool in Human Resource Management offers great potential in improving the efficiency, effectiveness, and transparency of HR processes. Artificial intelligence models such as ChatGPT can act as virtual assistants that provide text-based responses, assisting in recruitment, employee development, performance management, and employee support processes. ChatGPT can gather valuable data and insights about employees and the work environment, and help HR managers make more informed decisions.

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Section: Resultsmentioning

confidence: 99%

Use of ChatGPT as a Decision Support Tool in Human Resource Management

Iswahyudi,

Nofirman,

Wirayasa

et al. 2023

jmp

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“…Based on the literature [48][49][50][51], experiences with ChatGPT utilization, and the research findings, it is evident that the limitations stem from the need for extensive training data, challenges in standardizing diverse repair cases, concerns regarding data security, the potential loss of personalized customer service, and the inherent complexities of repair processes. These insights underscore the importance of thorough assessment and adaptation to mitigate risks and maximize the benefits of ChatGPT integration in after-sales processes.…”

Section: Discussionmentioning

confidence: 99%

The Role of ChatGPT in Elevating Customer Experience and Efficiency in Automotive After-Sales Business Processes

Sliż

2024

ASI

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Purpose: The advancements in deep learning and AI technologies have led to the development of such language models, in 2022, as OpenAI’s ChatGPT. The primary objective of this paper is to thoroughly examine the capabilities of ChatGPT within the realm of business-process management (BPM). This exploration entails analyzing its practical application, particularly through process-mining techniques, within the context of automotive after-sales processes. Originality: this article highlights the issue of possible ChatGPT application in selected stages of after-sales processes in the automotive sector. Methods: to achieve the main aim of this paper, methods such as a literature review, participant observation, unstructured interviews, CRISP-DM methodology, and process mining were used. Findings: This study emphasizes the promising impact of implementing the ChatGPT OpenAI tool to enhance processes in the automotive after-sales sector. Conducted in 2023, shortly after the tool’s introduction, the research highlights its potential to contribute to heightened customer satisfaction within the after-sales domain. The investigation focuses on the process-execution time. A key premise is that waiting time represents an additional cost for customers seeking these services. Employing process-mining methodologies, the study identifies stages characterized by unnecessary delays. Collaborative efforts with domain experts are employed to establish benchmark durations for researched processes’ stages. The study proposes the integration of ChatGPT to improve and expedite stages, including service reception, reception check-out, repair and maintenance, and claim repair. This holistic approach aligns with the current imperatives of business-process improvement and optimalization, aiming to enhance operational efficiency and customer-centric service delivery in the automotive after-sales sector.

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“…ChatGPT can serve as a valuable tool for employees, functioning as a personal assistant to offer assistance in training and enhancing their skill sets (Ayinde et al, 2023). ChatGPT possesses inherent linguistic capabilities that enable it to offer personalised instruction and pertinent educational resources tailored to the specific requirements of each user.…”

Section: Offer Training and Development Supportmentioning

confidence: 99%

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

Nugroho,

Sitorus,

Habibi

et al. 2023

jmp

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In the era of globalisation and rapidly growing information technology, business communication has become one of the critical aspects of management science that plays an important role in the success of an organisation. Efficient business communication can lead to better collaboration, faster decision-making, and improve overall organisational productivity and performance. This research aims to investigate in depth about the role of ChatGPT in improving the efficiency of business communication in management science. The current research type is qualitative. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. The study results show that in the ever-evolving era of technology and digitalisation, ChatGPT has proven itself as an effective tool in improving the efficiency of business communication in management science. From improving the responsiveness and availability of communication, data analysis, strategic support, to facilitating collaboration, development, and innovation, ChatGPT provides organisations with a variety of advantages in various aspects of their operations.

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ChatGPT as an important tool in organizational management: A review of the literature

Cited by 30 publications

References 73 publications

Use of ChatGPT as a Decision Support Tool in Human Resource Management

Use of ChatGPT as a Decision Support Tool in Human Resource Management

The Role of ChatGPT in Elevating Customer Experience and Efficiency in Automotive After-Sales Business Processes

The Role of ChatGPT in Improving the Efficiency of Business Communication in Management Science

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