Choosing Effective Means: Awareness of Bias in the Selection of Methods and Tools

Daalhuizen, Jaap; Hjartarson, Björgvin

doi:10.1007/978-3-030-81159-4_25

Cited by 2 publications

(2 citation statements)

References 25 publications

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“…To form this new alignment, it is important not only to formulate potential future scenarios but also to succeed at understanding them vividly. This process is complex, data heavy and often-times tedious therefore a structured method can help (Daalhuizen, 2014). Especially for the novice designers that students are (Dorst & Reymen, 2004).…”

Section: Introductionmentioning

confidence: 99%

Connecting to the future; using serious games and scenario development for responsible design

Kousi,

Wildeboer,

Eggink

2023

Connectivity and Creativity in Times of Conflict

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Design is a medium that allows for storytelling, at the same time design can be inspired, informed, or improved by stories. In Design Education, past year's efforts have been made to let the content speak more vividly to the students. We introduce the Future Scenario Development Play and Design methodology as a process for Research through Design. Based on the Future Scenario Development Design methodology (Eggink & Albert de la Bruheze, 2015), this scenario development approach aims at exploring futures that are more than just a few years ahead of us. We expanded the method with a serious game and a general conceptual design phase. The scenario of a plausible future, broken into three-time horizons (5, 15, and 30 years), provides the requirements, opportunities, and constraints for the design. The serious game SES (Scenario Exploration System) (Bontoux & Bengtsson, 2016) provides a safe sandbox for the students to explore two contrasting future scenarios of their own making. Through this half-day experiential exploration students empathise with relevant stakeholders by taking up their role. This approach allows the students to stumble upon the intricacies of their scenarios and set their own creative constraints for the conceptual design phase to follow.With a case study, based on the results of an Industrial Design Engineering Master course concerning the design of the "Future of Food", we will show how this Design of the Future methodology is able to explain the present and future interplay between society, culture and technology. We will dive deeper into how the experiences from the game sessions influenced the design phase and eventually the design concepts presented by the students.From the results of the case study, we can conclude that our proposed method provides the students with an effective arsenal of tools to use in their design process while offering them a well-rounded experience through which to envision, empathise with, design and create for the future.

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Section: Introductionmentioning

confidence: 99%

Connecting to the future; using serious games and scenario development for responsible design

Kousi,

Wildeboer,

Eggink

2023

Connectivity and Creativity in Times of Conflict

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“…It became evident that companies often struggle to identify the most appropriate for them, due to the large number of tools available. Certainly, the selection of tools is a delicate first step in the process of implementing new methodologies (Daalhuizen and Hjartarson, 2022), such as improving customer satisfaction. Then, the main motivation for carrying out this investigation was the lack of systematic research to date to develop a probabilistic mathematical model for selecting quality management tools in the construction sector, aimed at enhancing customer satisfaction.…”

Section: Introductionmentioning

confidence: 99%

A Bayesian network for selecting improvement management tools to increase customer satisfaction in the construction industry: case study of Mexico

Delgado-Hernández

Palacios-Navarro

2023

ECAM

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PurposeThe use of improvement tools in the construction sector has shown to be an important determinant of quality. Companies endeavoring to enhance their daily practices require assistance, evidence, standards, frameworks and quantitative models from existing experts to help them set out for the road. This paper is aimed to assist construction managers in the selection of tools to increase customer satisfaction.Design/methodology/approachThis piece of research is based on the results of a previous empirical study on the use, within a sample of Mexican firms, of a set of more than 30 tools. It then proposes a Bayesian network (BN) to select them. By analyzing the variables under study, it is possible to establish their interaction and dependencies. The resultant BN comprises 24 nodes, and it is useful for choosing some tools that help to increase customer satisfaction.FindingsCustomers and their needs now have become more complicated and harder to meet than in the past. Then, the use of improvement tools that put quality at the heart of the management strategies is crucial for achieving customer satisfaction. In order to reduce prices, keep product quality and meet delivery times, these tools should be used on a daily basis. Along this line of thought, the overall results from the hypothetical scenarios explored in this were positive, reflecting the relevance of the proposed model. In particular, the use of tools for gathering customer needs, the utilization of technology and the implementation of a quality department are relevant for increasing customer satisfaction in the sector.Research limitations/implicationsThe sample size could be further expanded. The customer satisfaction dimensions could be enhanced.Practical implicationsWhile the sample in which the investigation is based could be expanded along with the number of variables and their states, the BN can help practitioners in the global construction industry to improve their quality practices, to foster loyalty and to grow revenues.Originality/valueMost of the research reported in the area of continuous improvement in construction focuses on qualitative considerations, and it is still scarce in terms of developing mathematical models for selecting existing tools and, ultimately, satisfying customer’s requirements. This investigation is aimed to bridge this gap in the literature.

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Choosing Effective Means: Awareness of Bias in the Selection of Methods and Tools

Cited by 2 publications

References 25 publications

Connecting to the future; using serious games and scenario development for responsible design

Connecting to the future; using serious games and scenario development for responsible design

A Bayesian network for selecting improvement management tools to increase customer satisfaction in the construction industry: case study of Mexico

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