“…Statistical techniques for evaluating process performance are being refined (Blackmore and Ryland, 2003;Larson et al, 2002Larson et al, , 2003Prior et al, 2003;Sonnenfeld et al, 2003;Taggart et al, 2003). Computerized design techniques (Jungbauer and Kaltenbrunner, 1999) continue to be developed by a number of research groups (Harrison et al, 2003, Ch. 11;Mustafa et al, 2003;Nagrath et al, 2003;Pieracci et al, 2003).…”