“…Some researchers com-Open Access Library Journal pared features between two software programs [3] [8] Other researchers compared more software. Hensley [9], for example, examined the features, benefits, and drawbacks of four popular RMSs-RefWorks, EndNote, Zotero, and Mendeley-from the perspectives of both librarians and patrons. Likewise, Gilmour and Cobus-Kuo [10] compared four RMSs-CiteULike, RefWorks, Mendeley, and Zotero-in terms of their features and accuracy of generated bibliographies.…”