Citizen-centric critical success factors for the implementation of e-government: A case study of Kenya Huduma Centres

Otieno, Ibrahim; Omwenga, Elijah

doi:10.1109/istafrica.2015.7190525

Cited by 20 publications

(13 citation statements)

References 8 publications

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“…Besides the participation of the stakeholders as the implementer of the public services delivery, citizens' participation as the users of the services need to be taken into account. The citizens need to have ICT knowledge to enable them to be involved and use the government's information systems [47,52].…”

Section: Implementation Of Legacy Systems Modernisationmentioning

confidence: 99%

Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model

2021

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Information technology and communication (ICT) plays an important role as a catalyst for organisational development and innovation. However, old information systems that are known as legacy systems often expose organisations to the risk of business failure. These systems are not only impeding the advancement in technology strategy but also hindering the organisations’ business competitiveness. Nevertheless, legacy systems are essential in supporting critical functions in organisations including the public sector and could not be scrapped easily. These systems need to be given a new strength through modernisation to continue providing the best service in line with global trends. Modernisation is a complex task that involves several related aspects. In the context of the public sector, legacy systems involve a complicated information relationship, environment, and culture, while ensuring the citizens are of high priority. The implementation of a digital government represents the transformation of the public service delivery to the citizens that emphasises a citizen-centric design. This study, therefore, aims to address this concern by reviewing the factors involved and suggesting a guideline in the form of a conceptual model to assist in the modernisation of legacy systems for a citizen-centric digital government. Data from the theoretical study were analysed using content analysis. The results show that the legacy systems’ modernisation comprised four main aspects, namely human, process, product, and organisation aspects, with related factors and elements. This model contributes as a reference for the public sector and provides overall guidance in performing legacy systems modernisation.

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Section: Implementation Of Legacy Systems Modernisationmentioning

confidence: 99%

Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model

2021

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“…Previous studies on the effectiveness of e-government have concentrated more on the supply side (government-centric) and only a few researches were carried out in developing countries from the demand side (citizen-centric) (Gupta, 2008;Otieno and Omwenga, 2015). The supply side of e-government consists of networks, platforms, devices, interfaces, and utilization infrastructure; while the demand side of e-government consists of citizens' and customers' values, needs, motivation, access, skills and patterns of behaviour (Anttiroiko, 2008).…”

Section: Introductionmentioning

confidence: 99%

Effectiveness of Electronic Government in the Citizen-Centric Approach in Bandung City

Susanti

Harta

Fadillah

2019

MIMBAR, Jurnal Sosial dan Pembangunan

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This paper aims to exploit e-government effectiveness from the perspective of users by focusing on online-based business licensing services in Bandung City. This paper also aims to develop the E-government Citizen Satisfaction Framework proposed by Sigwejo and Pather (2016). The method used is a qualitative method in e-government research. The results show that there is a gap between the services provided and community expectations. Online-based business licensing services in Bandung City have not been fully effective and also have not fully given the benefits since licensing is still one of the obstacles in conducting business in Bandung City. The main findings in this paper are the three themes as a development of the e-government effectiveness model, namely users’ e-readiness, multi-channel delivery of e-government services, and the net impact. The implication of the main findings is that the integration of online services and offline services is required in accordance with the mapping of users’ e-readiness.

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“…Most governments have realized the importance of ICT and therefore may inhibit the role of E-Government by presenting some challenges by comparing with others, especially developing countries, thus affecting the success rate in E-Government in public service. A study in Kenya to develop success factor and adoption of E-Government from the society's perspective aims to identify factors and challenges to the success of the implementation of E-Government [11]. It's very important to get better understanding on what's effective in government project management and how to manage project effectively, thus clarifying the definition of government project management, effective government project management standard and the effect of success by critical factor in governance model.…”

Section: Introductionmentioning

confidence: 99%

Designing Web-based GIS Application by CSF Method: A Case Study in Boven Digoel Papua

Letsoin

Santoso

2018

E3S Web Conf.

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Since Boven Digoel Regency was established in 2003, to this day its infrastructures are very limited, the region is still not developed, Human Resources (SDM) and Information and Communication Technology are still manual. The development of Geographic Information System was expected to contribute to ICT development in Papua, particularly Boven Digoel Regency, in displaying data of existing local potentials, e.g. tourism, plantation and forestry. Critical Success Factor Method was the right method in considering factors determining the success of the implementation of a strategy, in good information management and in providing data of local potentials of geographic information system for people in Boven Digoel Regency and the people of Indonesia in general to introduce Boven Digoel Regency, Papua. Framework Laravel with PHP programming language was expected to support Geographic Information System well to determine the distribution of local potentials in Boven Digoel Regency‥

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Citizen-centric critical success factors for the implementation of e-government: A case study of Kenya Huduma Centres

Cited by 20 publications

References 8 publications

Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model

Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model

Effectiveness of Electronic Government in the Citizen-Centric Approach in Bandung City

Designing Web-based GIS Application by CSF Method: A Case Study in Boven Digoel Papua

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