Citizen engagement in co-creation of e-government services: a process theory view from a meta-synthesis approach

Khan, Anupriya; Krishnan, Satish

doi:10.1108/intr-03-2020-0116

Cited by 28 publications

(19 citation statements)

References 120 publications

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“…However, there were studies investigating ICT usage (information and communications technology) in government management in the 1990s (Taylor and Williams, 1991). The literature gives many aspects for the e-government, but the definition is mostly based ICT use in government and public services (Srivastava, 2011;Behzadi et al, 2012;Tsohu et al, 2013;Samsor, 2020;Khan and Krishnan, 2021). The issue of the e-government also reveals an alternative competition area for countries.…”

Section: Introductionmentioning

confidence: 99%

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Yıldırım

Bostancı

2021

WJSTSD

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PurposeThis study aims to explore the key factors in achieving an efficient e-government portal management system from a citizen perspective. Accordingly, this study focuses on explaining how an e-government portal should manage its digital public services for citizens efficiently.Design/methodology/approachThis study employs a qualitative research design. As a sample case, this study preferred to analyze the Turkish e-government portal. The data is based on available open access data and information from the Turkish e-government portal, which is called e-Government Gateway in practice. In addition, the data of TURKSTAT (Turkish Statistical Institute) were used to determine the general profile of citizens about Internet skills and usage. Then, the data is analyzed by descriptive content analysis.FindingsAs a result of descriptive findings, user type, digital platform options, security and access options, and digital public service classification are all found as important factors for providing a well-designed e-government portal system from a citizen perspective. Especially, citizens should be informed about using options and service categories and types to be accessed by the e-government portal. Social media tools are efficient factors when informing citizens about the e-government portal and communicating with them.Research limitations/implicationsThis study provides an original model to explain how the Turkish e-government portal works from a citizen perspective. However, there are some limitations to the study. The findings and suggestions are based on the Turkish e-government portal and its digital public service management. Also, this study evaluates the efficiency of the e-government portal management from a citizen perspective. Future studies can investigate e-government portal management for different countries by different approaches or research designs.Practical implicationsBased on the Turkey case, it is determined that creating an e-government portal with having up-to-date public services, including both web-based and mobile-based platforms, will support the adoption and use of e-government portals.Social implicationsThe digital transformation of government is almost the main issue for policymakers in the world. But, this transformation process has some risk factors as well as challenges. To overcome these challenges, policymakers should design flexible and adaptable digital portals and systems to provide easy-to-use and self-use options for the citizens.Originality/valueThis study reveals key factors for efficient e-government portal management by providing descriptive evidence from Turkey. The main contribution of this study is expected to give practical implications and to guide other countries about the adoption of efficient e-government portals by citizens.

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Section: Introductionmentioning

confidence: 99%

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Yıldırım

Bostancı

2021

WJSTSD

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“…de Beer and Matthee, 2021; Kaur et al. , 2021; Khan and Krishnan, 2021; Riar et al. , 2022; Soral et al.…”

Section: Methodsmentioning

confidence: 99%

Engaging with deepfakes: a meta-synthesis from the perspective of social shaping of technology theory

Vasist

Krishnan²

2022

INTR

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PurposeThis study aims to establish a comprehensive understanding of the intricacies of how individuals engage with deepfakes, focusing on limiting adverse effects and capitalizing on their benefits.Design/methodology/approachThis study conducted a meta-synthesis of qualitative studies on deepfakes, incorporating study-specific analysis followed by a cross-study synthesis.FindingsBased on the meta-synthesis, the study developed an integrated conceptual framework based on the perspectives from the social shaping of technology theory embedding deepfake-related assertions, motivations, the subtleties of digital platforms, and deepfake-related repercussions.Research limitations/implicationsThe study offers crucial insights into the evolving nature of deepfakes as a socio-technical phenomenon and the significance of platform dynamics in deepfake production. It enables researchers to comprehend the cascading effects of deepfakes and positions them to evaluate deepfake-related risks and associated mitigation mechanisms.Practical implicationsThe framework that emerges from the study illustrates the influence of platforms on the evolution of deepfakes and assists platform stakeholders in introducing effective platform governance structures to combat the relentless proliferation of deepfakes and their consequences, as well as providing guidance for governments and policymakers to collaborate with platform leaders to set guardrails for deepfake engagement.Originality/valueDeepfakes have been extensively contested for both their beneficial and negative applications and have been accused of heralding an imminent epistemic threat that has been downplayed by some quarters. This diversity of viewpoints necessitates a comprehensive understanding of the phenomenon. In responding to this call, this is one of the first to establish a comprehensive, theoretically informed perspective on how individuals produce, process, and engage with deepfakes through a meta-synthesis of qualitative literature on deepfakes.

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“…This is achieved using various practices such as foresight processes and scenario planning (McCarthy et al, 2020). Online communication tools can also be used to make IS research more collaborative by supporting knowledge creation and dialog across geographical locations (Khan and Krishnan, 2021). Lukyanenko et al (2020) sees technology as an open door for practicing collaborative research, breaking down traditional barriers and encouraging diversity and inclusion by harnessing the "wisdom of the crowds".…”

Section: Citizen Engagementmentioning

confidence: 99%

The dark side of digitalization and social media platform governance: a citizen engagement study

McCarthy

Rowan

Mahony

et al. 2023

INTR

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PurposeSocial media platforms are a pervasive technology that continues to define the modern world. While social media has brought many benefits to society in terms of connection and content sharing, numerous concerns remain for the governance of social media platforms going forward, including (but not limited to) the spread of misinformation, hate speech and online surveillance. However, the voice of citizens and other non-experts is often missing from such conversations in information systems literature, which has led to an alleged gap between research and the everyday life of citizens.Design/methodology/approachThe authors address this gap by presenting findings from 16 h of online dialog with 25 citizens on social media platform governance. The online dialog was undertaken as part of a worldwide consultation project called “We, the internet”, which sought to provide citizens with a voice on a range of topics such as “Digitalization and Me,” “My Data, Your Data, Our Data” and “A Strong Digital Public Sphere.” Five phases of thematic analysis were undertaken by the authors to code the corpus of qualitative data.FindingsDrawing on the Theory of Communicative Action, the authors discuss three dialogical processes critical to citizen discourse: lifeworld reasoning, rationalization and moral action. The findings point toward citizens’ perspectives of current and future issues associated with social media platform governance, including concerns around the multiplicity of digital identities, consent for vulnerable groups and transparency in content moderation. The findings also reveal citizens’ rationalization of the dilemmas faced in addressing these issues going forward, including tensions such as digital accountability vs data privacy, protection vs inclusion and algorithmic censorship vs free speech.Originality/valueBased on outcomes from this dialogical process, moral actions in the form of policy recommendations are proposed by citizens and for citizens. The authors find that tackling these dark sides of digitalization is something too important to be left to “Big Tech” and equally requires an understanding of citizens’ perspectives to ensure an informed and positive imprint for change.

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Citizen engagement in co-creation of e-government services: a process theory view from a meta-synthesis approach

Cited by 28 publications

References 120 publications

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

The efficiency of e-government portal management from a citizen perspective: evidences from Turkey

Engaging with deepfakes: a meta-synthesis from the perspective of social shaping of technology theory

The dark side of digitalization and social media platform governance: a citizen engagement study

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