2019
DOI: 10.1002/cl2.1025
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Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives

Abstract: Background: How do governance interventions that engage citizens in public service delivery planning, management and oversight impact the quality of and access to services and citizens' quality of life? This systematic review examined high quality evidence from 35 citizen engagement programmes in low-and middle-income countries that promote the engagement of citizens in service delivery through four routes: participation (participatory priority setting); inclusion of marginalised groups; transparency (informat… Show more

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Cited by 38 publications
(62 citation statements)
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“…Those objectives in turn each have multiple attributes. Waddington et al (2019) draw on the public service provision literature in developing countries to propose the more elegant "PITA" framework, which stands for participation, inclusion, transparency, and accountability. Those elements are commonly noted in the broader governance literature and are thus standard requisites for governance.…”
Section: Environmental Governance Evaluation Frameworkmentioning
confidence: 99%
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“…Those objectives in turn each have multiple attributes. Waddington et al (2019) draw on the public service provision literature in developing countries to propose the more elegant "PITA" framework, which stands for participation, inclusion, transparency, and accountability. Those elements are commonly noted in the broader governance literature and are thus standard requisites for governance.…”
Section: Environmental Governance Evaluation Frameworkmentioning
confidence: 99%
“…While Bennett and Satterfield (2018) Further, the three frameworks differ in their substance. While all three sources include participation, inclusion, and accountability, Bennett and Satterfield (2018) add criteria for adaptation and flexibility; Waddington et al (2019) and Vizeu Pinheiro et al (2020) include transparency. The latter pays particular attention to the role of the state in regulation, rights, and justice.…”
Section: Environmental Governance Evaluation Frameworkmentioning
confidence: 99%
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