Citizen Expectations and Satisfaction in a Young Democracy: A Survey Experiment

Petrovsky, Nicolai; Mok, Jue Young; Cázares, Filadelfo León

doi:10.2139/ssrn.2542283

Cited by 2 publications

(2 citation statements)

References 3 publications

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“…Walker et al (2018) also highlight the importance of institutional context and test how perceptual judgments of performance are shaped by performance information in the context of education and solid waste in Hong Kong. In Mexico, Petrovsky, Mok, and León-Cázares (2017) examine whether the theory holds in a developing country with limited accountability and limited competitive democracy (see also Brinkerhoff et al 2018). Even in this context they find that citizens are satisfied when service quality exceeds their expectations supporting the basic argument of the theory.…”

Section: Citizen Evaluations and Government Performancementioning

confidence: 97%

Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence

Song

Meier

2020

Public Management Review

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This article investigates whether citizens' evaluations of service performance are related to archival measures of performance, and how institutional context shapes this relationship contingent on administrative autonomy-standards, human resources, and financial autonomy. Using cross-national education data, this study finds that student performance is positively associated with parental evaluations of schools. Perceptions are more closely aligned with performance when agencies have greater autonomy in managing employees, and when national-level bureaucracies set performance standards. This research advances our understanding of the role of administrative autonomy in citizen satisfaction and provides implications for the institutional designs that can benefit performance assessment.

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Section: Citizen Evaluations and Government Performancementioning

confidence: 97%

Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence

Song

Meier

2020

Public Management Review

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“…First of all, government responsibility consists of its duty for action (Manin et al, 1999) as well as effective performance. This is because the percentage of people who believe that the government is doing the right thing (Easton, 1965) and citizens' perceptions regarding what the government offers (Petrovsky et al, 2017) are closely relevant to the democratic government's responsibility. In addition, citizens should enhance their experiences of democracy by learning and practicing democratic norms such as tolerance, cooperation, and compromise.…”

Section: Democratizing Policy Governancementioning

confidence: 99%

Energy democratization policy without democratization of policy governance in South Korea: A participatory democracy perspective

Heo

2022

Politics & Policy

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Policy governance with citizen participation has gained much attention in the application of participatory democracy. Accordingly, what conditions are needed to conform to the idea of policy governance and contribute to policy effectiveness? This article answers this question by examining the energy policy of the South Korean Moon Jae‐in government. It argues that—in addition to the formation of policy governance—democratizing its operation based on the democratic principles of legitimacy and responsibility is required, and theoretically presents conditions to this end. It then examines the Moon government's energy policy process, featuring nuclear phase‐out and fostering renewable energy. The government‐formed energy policy governance was represented by public debate committees and policy projects that accompany citizen participation under the banner of participatory democracy. However, it does not consider the democratic principles that led to people questioning its authenticity and brought about serious policy problems that hindered the accomplishment of policy objectives. Related Articles Ayhan, Kadir Jun, and Nancy Snow. 2021. “Introduction to the Special Issue: Global Korea Scholarship: Empirical Evaluation of a Non‐Western Scholarship Program from a Public Diplomacy Perspective.” Politics & Policy 49(6): 1282–91. https://doi.org/10.1111/polp.12440. Heo, Inhye. 2013. “The Political Economy of Policy Gridlock in South Korea: The Case of the Lee Myung‐bak Government's Green Growth Policy.” Politics & Policy 41(4): 509–35. https://doi.org/10.1111/polp.12029. Kane, John, Hui‐Chieh Loy, and Haig Patapan. 2010. “Introduction to the Special Issue: The Search for Legitimacy in Asia.” Politics & Policy 38(3): 381–94. https://doi.org/10.1111/j.1747-1346.2010.00240.x.

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Citizen Expectations and Satisfaction in a Young Democracy: A Survey Experiment

Cited by 2 publications

References 3 publications

Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence

Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence

Energy democratization policy without democratization of policy governance in South Korea: A participatory democracy perspective

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