Citizens' Acceptance of E-Government Services

Abstract

The rate of computer and internet usage has been increasing rapidly around the world. In parallel with the technologic developments in computer science, transformation from traditional services to online services has gained speed. The aim of this study is to predict the factors that affect e-government service usage. A research model is developed to achieve this aim. The proposed model bases on Technology Acceptance Model and Theory of Planned Behaviour. A questionnaire is developed to evaluate the model. This questionnaire composes of two parts: demographics part and item part. In the items part, 32 items comprising the factors of the proposed model are asked to participants. 100 participants fill the questionnaire. Reliability analysis of the questionnaire is evaluated with internal consistency reliability method. Results show that all items satisfies the reliability conditions. The reliability of whole questionnaire Cronbach Alpha is 0.885. The Cronbach's alpha for the overall scale of each of the factors ranges from 0.878 to 0.890. Regression analysis results showed that all hypotheses are supported. This study provides some valuable references to understand citizens' acceptance level of e-government services.