Citra Perusahaan, Kualitas Pelayanan Dan  Saluran Distribusi  Terhadap Kepuasan Nasabah

Subagiyo, Rokhmat; Budiman, Ahmad

doi:10.24952/tijaroh.v5i2.1844

Cited by 4 publications

(5 citation statements)

References 6 publications

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“…The definition is in line with that conveyed by Hartono (Subagiyo & Budiman, 2019)shows that guest satisfaction is the result of accumulation of guests or guests in using products and services. Therefore, every new transaction or experience will have an influence on guest satisfaction.…”

Section: Literature Reviewsupporting

confidence: 53%

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The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant

Supriyanto

Octafian

2021

JIMK

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The phenomenon that occurs in the field shows that from the results of the suggestion box there are still complaints from guests who use the restaurant's services, these complaints include the lack of garnishes or the appearance of food and drinks that are less attractive, the lack of menu variations on the food and drinks served, the lack of friendliness of some employees. restaurants in providing service, especially when crowded conditions, limited menu books, slow and unresponsive service. These questions aim to determine and analyze the effect of service quality on guest satisfaction at The Flavor Citradream Hotel Semarang Restaurant, to determine and analyze the effect of food product quality on guest satisfaction at The Flavor Citradream Hotel Semarang Restaurant, to determine and analyze the effect of service and the quality of food products together on guest satisfaction at The Flavor Citradream Hotel Semarang Restaurant. This research is a way to find out, discuss, analyze and conclude in depth about the influence of food product quality and service on guest satisfaction at Restaurant The Flavor Hotel Citradream Semarang. The variable quality of food products is the variable that has the most influence on guest satisfaction when visiting Restaurant The Flavor Hotel Citradream Semarang.

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Section: Literature Reviewsupporting

confidence: 53%

“…There are several methods that can be used to measure the level of guest satisfaction according to Kotler & Armstrong in (Subagiyo & Budiman, 2019) are as follows:…”

Section: Literature Reviewmentioning

confidence: 99%

The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant

Supriyanto

Octafian

2021

JIMK

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“…teknik analisis data memakai analisis regresi linier berganda dengan menggunakan aplikasi SPSS versi 23. Hasil penelitian menunjukkan bahwa citra perusahaan berpengaruh signifikan terhadap kepuasan nasabah, kualitas pelayanan berpengaruh signifikan terhadap kepuasan nasabah dan saluran distribusi berpengaruh signifikan terhadap kepuasan nasabah (Subagiyo & Budiman, 2019).…”

Section: The Effect Of Islamic Religiosity and Halal Knowladge Toward...unclassified

Analisis Perilaku dan Preferensi Wakaf Generasi Milenial Melalui Perbankan Syariah

Alim,

Syehudin,

Muttaqin

2023

JIEI

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Inequality and poverty reduction programs in Indonesia require enormous funds which cannot be fully provided by the government, initiating new funding sources for such programs is unavoidable. The Islamic socio-economic system has provided one of the key sources of funds for communities with waqaf. Islamic banks that have an intermediary function as Islamic financial institutions can take an important role as a professional Nadzir partner. The absence of previous research on the behavior and preferences of the millennial generation in waqaf in Islamic banking makes this research feasible to increase the role of Islamic banking and Indonesia's geographical potential in reducing poverty and inequality. The research applies a transdisciplinary science between psychology (behavior and preferences), Islamic economics (waqf) and economics (management). The method used is descriptive quantitative with a Likert scale and random sampling to students or recent graduates at the Department of Islamic Economics, Padjadjaran University as many as 104 respondents and analyzed textually. The results show that the religiosity of the millennial generation is quite high, so that waqaf in Islamic banking is 95%, the reputation of Islamic banking in the eyes of the millennial generation so that they choose waqaf in Islamic banking is 79%, the waqaf procedure in Islamic banking facilitates the millennial and z generations by 71%. , the knowledge level of the millennial generation regarding waqf in Islamic banking is 79%. Keywords: preference, waqaf, and Islamic banks

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“…WTA (Walk thourght audit) Sumber: Data Klinik Pratama Universitas Riau Sehati I Berikut merupakan hasil penilaian pasien BPJS kepada Klinik Pratama Universitas Riau Sehati Satu dengan rentan nilai 0 hingga 100, klinik Pratama RSP UNRI mendapatkan nilai 87.50, meski telah termasuk kedalam kategori baik, ini mendakan masih terdapat beberpa kinerja yang harus dioptimalkan pihak klinik untuk bisa mendaptkan penilaian sempurna dari para pasiennya. (Subagiyo & Budiman, 2019). Sikap bukanlah perilaku, namun menentukan lebih memilih untuk bertindak seperti apa (Subianto, 2007).…”

Section: Pendahuluanunclassified

Pengaruh Kualitas Pelayanan dan Kepuasan Pasien BPJS Terhadap Citra Klinik Pratama Universitas Riau Sehati I

Gunawan

Zulkarnain

Samsir

2022

emt

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Patient satisfaction is an important factor in evaluating quality services, to improve the quality of health services for BPJS Health participants, health services are no longer centered on hospitals or advanced health facilities, but must be organized according to his medical needs. This principle will focus on basic health services/basic health facilities, such as puskesmas/clinics, which will become the main way for BPJS Health participants to get health services. This is the reason why this research was carried out. Where this research aims to analyze the effect of service quality and patient satisfaction BPJS on clinical image pratama Universitas Riau sehati 1. The method in this research is quantitative with conducted a survey of 96 samples of BPJS patients. The results of this study are: 1. Quality services provided by the clinic affect the satisfaction of BPJS patients with influence path coefficient value (ρ yx) 0.598. 2. BPJS patient satisfaction affects the image clinic of (ρ zy) 0.650. 3. The quality of service affects the clinical image by (ρzx) 0.172. The Primary Clinic of Riau Sehati 1 University has a positive image in the eyes of BPJS patients for providing their best service.

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Citra Perusahaan, Kualitas Pelayanan Dan Saluran Distribusi Terhadap Kepuasan Nasabah

Cited by 4 publications

References 6 publications

The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant

The Effect of Service Quality and Food Products on Guest Satisfaction at The Flavor Hotel Citradream Semarang Restaurant

Analisis Perilaku dan Preferensi Wakaf Generasi Milenial Melalui Perbankan Syariah

Pengaruh Kualitas Pelayanan dan Kepuasan Pasien BPJS Terhadap Citra Klinik Pratama Universitas Riau Sehati I

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