TitleManagerial and leadership implications of the retained duty system in English fire and rescue services: an exploratory study Purpose: This paper explores the managerial and leadership challenges faced when managing personnel in the retained duty system (RDS) within English Fire and Rescue Services. It examines the key areas of motivation, commitment, culture, relationships, and practical management arrangements.Design/methodology/approach -This exploratory research, using primary and secondary sources, adopted a deductive approach, incorporating questionnaires, interviews, focus groups, and document analysis.
Findings:The research identified issues agreed upon by both employees and managers, and as well as areas of disparity and conflict. It also highlighted matters that appear to be pivotal to the successful management of a retained duty system, and in particular the importance of how roles are deployed, and managed by senior management, as well as how employees perceive them.