“…For many years, pushed by international public reforms [ 3 , 4 , 5 , 6 , 7 , 8 , 9 ] or national accrediting bodies [ 10 ], healthcare systems and organizations have developed performance measurement systems to improve the efficiency and quality of health care [ 11 , 12 , 13 , 14 , 15 , 16 , 17 , 18 , 19 , 20 ]. During the last two years, the pandemic outbreak put even more pressure on the necessity to monitor the internal processes, patient flows, etc., in order to support the efficiency and quality of delivered care services [ 21 , 22 , 23 ].…”