Client-centric commissioning

Abstract

This Evidence Check review aimed to identify effective approaches to ensuring client participation in the commissioning of human services. Conducted for the NSW Department of Communities and Justice, it will contribute to better understanding how to achieve authentic participation, and inform the revision and ongoing development of a commissioning framework and tools. Although the evidence related to the impact and effectiveness of specific approaches was limited a number of key lessons emerged from the literature. These can be used to guide implementation of modes of client engagement. The review follows an earlier Evidence Check review, Outcomes-based commissioning and consumers.