“…A caring relationship is based on compassion, respect, and a non-judging attitude. Previous research has also described how psychiatric inpatients valued a communicative, empathetic and available staff (Hörberg et al, 2004;Salzmann-Eriksson, Lützen, Ivarsson, & Eriksson, 2008). For example, the patients preferred that staff members work proactively and become involved at an early stage in aggressive incidents to prevent the situation from intensifying (Meehan et al (2006).…”