“…21,22 At the encounter level, provider decision-making includes considerations of their own and the patient's or family's language proficiency, convenience, and the expected complexity of the clinical encounter. [23][24][25] Unfortunately, clinicians do not reliably assess their own proficiency, 24 and a priori decisions about an encounter's complexity necessarily account only for the clinician's agenda, not the family's. In addition, some families, not accustomed to being offered professional interpretation, bring untrained friends or family members to interpret.…”