Cloud Computing - Überblick und Herausforderungen für das Controlling

Abstract

Inhaber des Lehrstuhls für Wirtschaftsinformatik an der Technischen Universität München (TUM).

Quality Analysis Approaches for Cloud Services - Towards a Framework along the Customer’s Activity Cycle

“…ditionally, IS conferences were considered in order to cover more recent research not yet published in journals. Thus, the results published by Hoberg et al [6] provide a profound foundation for this paper, especially because their work follows the framework outlined by vom Brocke et al [19], which highlights the need for the comprehensible documentation of the process of literature search in a review article. The framework describes five phases to structure a literature review and is also used to guide this research endeavor, described as follows.…”

“…To identify suitable quality analysis approaches for cloud services, we base our work on a recent literature review performed by Hoberg et al [6]. Their scope of the reviewed literature includes the governance of cloud services and thus includes aspects of quality analysis.…”

“…Their scope of the reviewed literature includes the governance of cloud services and thus includes aspects of quality analysis. According to the taxonomy of literature reviews by Cooper [18], the coverage of the review by Hoberg et al [6] can be classified as representative because it is limited to samples of articles that also represent other articles but does not explicitly consider the entirety of the literature. ditionally, IS conferences were considered in order to cover more recent research not yet published in journals.…”

“…Phase 1 (Review Scope): Hoberg et al [6] outline that research on structures and processes to govern cloud services is still at an early stage and a subsequent backward/forward search could provide further insights. Building upon seven articles identified by Hoberg et al concerned with the quality analysis of cloud services from a customer's perspective, it is our goal to integrate the findings with respect to the three dimensions of quality outlined by Grönroos [10].…”

“…The delivery model of cloud services is defined as "enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction," according to the definition of the National Institute of Standards and Technology [NIST] [4,5], which has gained popularity and seems to achieve agreement from practitioners and academics alike [6]. Following NIST, cloud services are distinguished by five essential characteristics:…”