Cloud Computing Usage in SMEs. An Empirical Study Based on SMEs Employees Perceptions

Neicu, Andra-Ileana; Radu, Anamaria-Cătălina; Zaman, Gheorghe; Stoica, Ivona; Rapan, Florian

doi:10.3390/su12124960

Cited by 27 publications

(21 citation statements)

References 30 publications

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“…an empirical study of on SMEs employees perceptions about cloud computing identified the following factors: the perceived benefits, disadvantages and risks, communication process, overall experience of using cloud computing services, perceived image, and empathy regarding the cloud computing services. [20] different determinants of e-service quality are proposed by [21]: "e-service quality has incubative and active dimensions for increasing hit rates, stickiness, and customer retention. The incubative dimension consists of: ease of use, appearance, linkage, structure and layout, and content.…”

Section: Analysis Of the Survey Resultsmentioning

confidence: 99%

IT Service Quality Perspectives in Greek SMEs

Stamoulis

2022

COMPUTE

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IT services quality is an important topic due to the digital transformation of contemporary organizations, especially for SMEs that lack dedicated resources to quality. In an attempt to investigate the level of adoption of IT service quality theory and practice by SMEs in Greece, it was revealed that not all stakeholders share the same understanding due to the various perspectives they have about IT service quality. In an initial research round, stakeholders were asked to identify situations that indicate, to their view, a quality problem and possible remedies. Based on the answers, twelve IT service quality perspectives were identified, which were then ranked by another set of respondents to reveal very low levels of congruence among their perspectives. Implications for this variety of IT services quality perspectives are discussed as concluding remarks.

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Section: Analysis Of the Survey Resultsmentioning

confidence: 99%

IT Service Quality Perspectives in Greek SMEs

Stamoulis

2022

COMPUTE

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“…A cloudbased environment eliminates the need for SMEs to employ and retain IT staff for managing the ERP. These systems need less upfront investment and SMEs only pay for the cloud services based on their use [95]. Therefore, the cloud ERP technology is typically more effective for SMEs as it provides benefits of low implementation, licensing and support costs, fast implementation processes and increased agility, facilitating these companies to change and adjust to the organizational and market requirements.…”

Section: Adoption Of Cloud Erp In Smesmentioning

confidence: 99%

Influential Characteristics and Benefits of Cloud ERP Adoption in New Zealand SMEs: A Vendors’ Perspective

2023

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Cloud enterprise resource planning (ERP) systems are hosted services offering opportunities for small and medium-sized enterprises (SMEs) that often lack IT resources. Few studies have examined the adoption of cloud ERP systems in SMEs, specifically, from the perspective of cloud ERP vendors who are the domain experts. Drawing on vendors' perspectives in the New Zealand (NZ) context, this paper evaluates the influential characteristics for adopting cloud ERP systems in SMEs. The paper uses an integrative model combining the technological, organizational, and environmental (TOE) framework with the unified theory of acceptance and use of technology (UTAUT) based on individual dimension for a holistic evaluation. Findings reveal novel characteristics including system reliability and data security that influence adoption of cloud ERP. Further, benefits are identified such as reduced cost and time for deployment, increased scalability, and improved accessibility. The paper presents new insights that can help SME managers successfully adopt cloud ERP in their firms in addition to providing practical guidelines for adoption in NZ. The development of a theoretical model integrating TOE and UTAUT is a novel approach, substantially contributing to the body of knowledge.

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“…The most pressing issue is the non-availability of data, both in terms of necessary volume and qualitative expressiveness (lack of labeled faults). Financial resources to provide adequate sensory equipment and big data management plays some role, and the employment of cloud solutions to manage adequate high-capacity data transfer is increasingly accepted for use, primary as found by the 2020 survey [73].…”

Section: A Data Resourcesmentioning

confidence: 99%

A Systematic Mapping Study of Predictive Maintenance in SMEs

et al. 2022

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The rapid growth of Industry 4.0 and predictive methods fostered a great potential for state-of-the-art techniques in the industrial sector, especially in smart factories. The equipment failure or system breakdowns during run time of a factory creates a severe problems towards impoverishment of the production system and destitution of the business. Predictive Maintenance (PdM) is a cost-saving and data driven technique to predict the maintenance time of in-service equipment or systems to reduce breakdown time and increase productivity. Although PdM is pragmatically adopted in large-scale industries, there is a lack of studies that map the PdM adoption in small and medium-sized enterprises (SMEs). In this systematic mapping study (SMS), we focus on predictive maintenance from an SME perspective to explore the field for researchers, scientists, and developers to comprehend the potential of PdM systems, their challenges, distinctive characteristics, and best practices in SMEs. Our study is based on four research questions comprised of demographic data, key challenges, distinctive characteristics, and best practices of predictive maintenance in SMEs. We found that the current literature on PdM is deficient in the SME domain, especially the financial side is vague. There is a huge potential for PdM in SMEs to design cost models and focus on data availability impediments. Management and monitoring of PdM and skilled personnel are also inadequate. Thus, we present a study that extracts the knowledge from the existing literature about PdM in SMEs, finds the research gap, and can assist in identifying the barriers and challenges of PdM adoption in SMEs.

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Cloud Computing Usage in SMEs. An Empirical Study Based on SMEs Employees Perceptions

Cited by 27 publications

References 30 publications

IT Service Quality Perspectives in Greek SMEs

IT Service Quality Perspectives in Greek SMEs

Influential Characteristics and Benefits of Cloud ERP Adoption in New Zealand SMEs: A Vendors’ Perspective

A Systematic Mapping Study of Predictive Maintenance in SMEs

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