In this paper, we construct a new family of generalization of the positive representations of split-real quantum groups based on the degeneration of the Casimir operators acting as zero on some Hilbert spaces. It is motivated by a new observation arising from modifying the representation in the simplest case of $$\mathcal {U}_q(\mathfrak {sl}(2,\mathbb {R}))$$
U
q
(
sl
(
2
,
R
)
)
compatible with Faddeev’s modular double, while having a surprising tensor product decomposition. For higher rank, the representations are obtained by the polarization of Chevalley generators of $$\mathcal {U}_q(\mathfrak {g})$$
U
q
(
g
)
in a new realization as universally Laurent polynomials of a certain skew-symmetrizable quantum cluster algebra. We also calculate explicitly the Casimir actions of the maximal $$A_{n-1}$$
A
n
-
1
degenerate representations of $$\mathcal {U}_q(\mathfrak {g}_\mathbb {R})$$
U
q
(
g
R
)
for general Lie types based on the complexification of the central parameters.