Co-design in the prison service: a learning perspective on employee-driven innovation

Aakjær, Marie Kirstejn

doi:10.1504/ijeim.2018.10013650

Cited by 3 publications

(6 citation statements)

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“…A situated approach facilitates an exploration into “how the amalgam of the personal and social environment shapes workplace learning” (Billett and Choy, 2013, p. 269) by focusing on interactions between people, collaboration in problem-solving and the quality of these interactions (Wegener, 2016; Aakjær, 2014). Practice-based innovation relates to the renewal of work procedures (Ellström, 2010) based on learning in and through work processes.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Practice-based learning and innovation in nursing homes

Anvik

Vedeler

Wegener

et al. 2020

JWL

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Purpose This paper aims to investigate the conditions under which learning and innovation occur within nursing homes by focusing on how the dynamics of the distribution and transformation of ideas and knowledge may be viewed as a prerequisite for innovation in both formal, planned learning situations and informal, everyday practices. Design/methodology/approach Data was produced via fieldwork, which included participant observations, conversations and research interviews with staff and managers at a Norwegian nursing home. The paper is inspired by situated learning theories and communities of practice, as the social context emerges as the site where learning and innovation are cultivated. Findings The nursing home sustains learning at the centre of its enterprise through managers’ and staff’s participation in planned learning situations and thereby highlights a focus on learning in their everyday practices. The conditions for the interplay between planned learning situations and everyday learning workplace practices are identified as the effort to create a joint enterprise and reflexive practices. Social implications The Global North is ageing. Consequently, there is an increasing need for facilities and adequately trained professionals to support an ageing population. Addressing these challenges will require an increased focus on developing supportive learning environments and furthering our knowledge about the interconnections between learning processes and innovation. Originality/value This paper contributes knowledge regarding nursing homes as professionally exciting places to work alongside conditions that allow for learning and innovation to be cultivated and thereby increase the quality of elderly healthcare services provided.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Practice-based learning and innovation in nursing homes

Anvik

Vedeler

Wegener

et al. 2020

JWL

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“…Making salient and critically analysing/disturbing current practices in the organisation(s) through uniting multiple perspectives Researchers design the above innovation space with the purpose of creating encounters that span individual, social and organisational boundaries and destabilise participants´ perceptions of current practice (Aakjaer, 2018) (Figure 3 B). They encounter new, unfamiliar, or strange perspectives from other participating organisations that may disturb their view of hitherto unexamined organisational norms and 'make the familiar strange' (Halse et al, 2010).…”

Section: Designing the Innovation Spacementioning

confidence: 99%

“…They each offer a perspective on how to manage joint activity, cocreation or social process between actors that leads to new ideas, objects, products, infrastructure, forms of interaction, constellations of people, services models and practices within organisations (Aakjaer 2018;Slappendal 1996). Viewed together, these suggest that that any intervention applied to the CJS/WS context should be viewed as a method to develop with participants new approaches to meeting social needs engaging and mobilising participants, transforming social relations and empowering workers and their leaders to act and transform their own work activities (Clot, 2008).…”

Section: Conceptualization Of Social Innovation and Collaborationmentioning

confidence: 99%

“…Interventionists anticipate that solutions will be generated through the cycle in which, in CD terms, participants discover what is (framing problems in Schön's terms 1983), imagine new solutions (what could be -reframing problems) and explore the viability other´s resources and perspectives (KLoetzer,et al 2 015). CL and BCW refer to of new solutions (what will be) (Aakjaer, 2018). The solution creation process is often a lengthy process (sometimes abbreviated in the BCW) involving multiple iterative cycles, negotiation and hybridization between alternative perspectives (see Virkkunen & Newham, 2013).…”

Section: Conceptualization Of Learningmentioning

confidence: 99%

“…It could involve physically acting out a scene or ways of performing a routine, as a means to explore and develop through embodiment an existing service routine. In the prison system, for example, the enactment of a new prisoner tour of prison service through storytelling or producing a prototype newsletter as a model of communicating between prisoner and officer where tangible ways in which the prototypes could be experienced by participants (Aakjaer 2014(Aakjaer , 2018. If prisoners cannot be included at all, their experience may be at least partially be represented in videos of the activities around them (Engeström, 2004, Hasu &andEngeström, 2000).…”

Section: Including the Voice Of The Service User In The Interventionmentioning

confidence: 99%

See 2 more Smart Citations

Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

Hean

Aakjær

Kloetzer

et al. 2020

Self Cite

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This chapter presents a participatory model for promoting organisational learning and innovation with potential application in criminal justice related organisations. We share the sensemaking process engaged in by the COLAB consortium tasked with comparing and contrasting a range of participatory interventions and developing a potentially hybrid model that combined the strengths of each. We describe this model on 11 key dimensions, that in themselves offer a useful tool through which different participatory methods might be compared. An expanded participatory model based on the Change Laboratory model and expansive learning cycle is presented, one augmented with the beneficial components of Activity Clinics, Boundary crossing workshops and codesign methods and developed within the criminal justice context.

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Conceptualising employee involvement in service innovation: an integrative review

Engen

Fuglsang

Tuominen

et al. 2021

JOSM

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PurposeEmployees are considered as important contributors to service innovation, but the literature is not unanimous about what employee involvement in service innovation entails. To advance theoretical understanding of the topic, this paper develops a conceptual framework for analysing employee involvement in service innovations, reviews existing research on the topic and proposes a research agenda.Design/methodology/approachDifferent modes of employee involvement in service innovation are distinguished based on two dimensions: (1) the intensity of employee influence on service innovation and (2) the breadth of the innovation activity in which employees are involved. This conceptual framework is abductively developed through a literature review of empirical service innovation studies to identify and analyse whether and how these modes of employee involvement are manifested in the service innovation literature.FindingsThe findings delineate six modes of employee involvement in the reviewed service innovation studies. Employees are primarily seen as having a strong influence on situated innovation activities but a limited influence on systemic innovation activities. The findings show that more research is needed to assess the connections between different modes of employee involvement.Practical implicationsThe findings can be used by practitioners to assess the possibilities different modes of employee involvement may bring to service innovation activities.Originality/valueThe proposed conceptual framework and the analysis of current research and research gaps in service innovation studies provide a clear research agenda for progressing multidimensional understanding of employee involvement in service innovation.

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Co-design in the prison service: a learning perspective on employee-driven innovation

Cited by 3 publications

References 0 publications

Practice-based learning and innovation in nursing homes

Practice-based learning and innovation in nursing homes

Combining Resources: A Participatory Intervention Promoting Organisational Learning, Social Innovation and Interorganisational Collaborations In Criminal Justice

Conceptualising employee involvement in service innovation: an integrative review

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