“…Due to the difference in the number and accessibility of customers between the B2B and B2C markets, the inter-organizational interactions in the B2B market are often deeper and more long-term oriented than are the firm-consumer interactions in the B2C market (Fleming, Lynch, & Kelliher, 2016;Hingley, Lindgreen, & Grant, 2015;Hutt, & Speh, 2012). Firms that operate in a B2B context put significant effort into selecting appropriate exchange partners (Dwyer, Schurr, & Oh, 1987;Wagner, & Eggert, 2016). On the one hand, suppliers actively and heavily invest in relationship maintenance activities (D'Amico et al, 2017;Wathne & Heide, 2004;Fang , Fang , Chou, Yang &Tsai, 2011) to identify evolving customer needs and offer timely, tailor-made solutions.…”