“…Involving consumers in CP activities was found to foster consumer empowerment as their participation altered the power dynamics of the consumer–provider relationship (King, 2011; Patterson, Weaver, Agath, Albert, Rhodes, Rutter and Crawford, 2009; Rance and Treloar, 2015) and reduced the stigmatisation of service users (Patterson, Weaver, Agath, Albert, Rhodes, Rutter and Crawford, 2009). CP decreased the interpersonal distance between consumers and providers (Patterson, Weaver, Agath, Albert, Rhodes, Rutter and Crawford, 2009), allowing them to see each other’s human qualities (Rance and Treloar, 2015) and find common ground (Tober et al , 2013). As a result, consumers were able to gain confidence and a sense of ownership over aspects of the service (Patterson et al , 2010; Tober et al , 2013).…”