Co-producing public value through IoT and social media

Do policymakers use social media for policy design? A Twitter analytics approach

“…In recent years, SM has provided a fast and cost-effective opportunity to obtain public opinion on policy issues and are considered to have the potential to reform public administration (Linders, 2012;Medaglia & Zheng, 2017). Governments are using SM to improve transparency, the dissemination of policy information (Bertot et al, 2010;Linders, 2012), citizen engagement (Criado et al, 2013;Gintova, 2019), and the co-production of services (Loukis et al, Hedestig et al, 2018). However, critics argue that SM is used mainly for self-promotion and political marketing rather than improving transparency, participation, and service delivery (Picazo-Vela et al, 2016;Medaglia & Zheng, 2017).…”

“…Given the extensive use of SM by public agencies, SM is considered to have the extensive potential for improving policy design. However, there has been minimal discussion on using SM in the policy design process (Loukis et al, 2017;Hedestig et al, 2018). Existing policy co-design approaches use crowdsourcing and digital participatory platforms to engage citizens (Taeihagh, 2017;Falco & Kleinhans, 2019), but there has been little research on the use of SM for the same purpose, even though SM is used much more extensively, even in developing country contexts.…”

“…Many businesses have been using SMA to collect knowledge, ideas, and opinions about their products and services from users to improve the design of their products and services (Zhang & Vos, 2014;Rathore & Illavarasan, 2020). However, research on the use of SMA for coproduction by public agencies is scarce (Loukis et al, 2017;Hedestig et al, 2018).…”

“…The emergence of Social Media (SM) platforms has made it easy and cost-efficient to capture citizens' reactions and opinions on a public policy or scheme (Eze et al, 2016;Miah et al, 2017;Morgan et al, 2018;Aswani et al, 2018b). In recent years, SM has emerged as a powerful tool to engage various stakeholders in the knowledge exchange process (Corcoran & Duane, 2018;Morgan et al, 2018;Lim et al, 2019), and government agencies are also actively using SM for various purposes (Chun & Luna-Reyes, 2012;Linders, 2012;Malsbender et al, 2014;Hacker et al, 2017;Eom et al, 2018;Hedestig et al, 2018). However, little is known about the use of Social Media Analytics (SMA) in policy co-design, which requires policy designers and citizens to come together to design solutions to problems critical to improving the effectiveness of policy design.…”

Data-driven E-Government: Exploring the Socio-Economic Ramifications

“…Adopting the line of thought expressed by Hedestig et al (2018), this study extends the work of Agbozo & Spassov (2018) by including the concept of value co-creation, where open government data (OGD) is made readily available to outside, non-typical, stakeholders, with the purpose of developing public value. Thus, government involves interested institutions and the private sector in the data-driven e-government process, so as to support government through the extraction of knowledge from the data provided.…”