“…Co-production behavior (Etgar, 2008;Lim & Moufahim, 2011;Chen, Tsou, & Ching, 2011) and co-creation behavior (Verhoef, Reinartz, & Krafft, 2010;Shaw, Bailey, & Williams, 2011;Lee, 2012;Cabiddu, Lui, & Piccoli, 2013) are often addressed in the marketing and tourism literature. In these studies, researchers explore the precursors of co-creation and co-production, their competitive advantages, and customers' thoughts and feelings about the process.…”