Co-Realization: Toward a Principled Synthesis of Ethnomethodology and Participatory Design

Hartswood, Mark; Procter, Rob; Slack, Roger; Voß, Alex; Büscher, Monika; Rouncefield, Mark; Rouchy, Philippe

doi:10.1007/978-1-84628-901-9_3

Cited by 63 publications

(80 citation statements)

References 6 publications

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“…These findings stress the importance of telecare technology providers taking an interest in learning from the experiences of call centre staff (fieldwork extract 16). As one staff member remarked, BYou can't improve something until it goes wrong.^This resonates with findings from Participatory Design, of the importance of 'design-in-use', which emphasises that design does not end after a IT system or service has been implemented (Henderson and Kyng 1992;Procter and Williams 1996;Hartswood et al 2000;Voss et al 2000;Hartswood et al 2002Hartswood et al , 2003bHartswood et al , 2008.…”

Section: Discussionmentioning

confidence: 79%

Telecare Call Centre Work and Ageing in Place

Procter

Wherton

Greenhalgh

et al. 2016

Comput Supported Coop Work

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Abstract. We report findings from a study of call centre staff working to deliver a telecare service designed to enable older people to 'age in place'. We show the steps they routinely take to produce a care system on behalf of their clients and their families that is both workable within the constraints of available resources and fit-for-purpose. In doing so, we have seen how call centre staff share with one another their experiences and solutions to problems, carry out liaison work with networks of lay carers, and generally act as the 'glue' providing the all-important link between otherwise fragmented services. We conclude with some thoughts on the significant technical and organizational challenges if the 'ageing in place' vision is to be realized in a practical, secure, dependable and cost-effective way.

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Section: Discussionmentioning

confidence: 79%

Telecare Call Centre Work and Ageing in Place

Procter

Wherton

Greenhalgh

et al. 2016

Comput Supported Coop Work

Self Cite

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“…Participants quickly forgot about the presence of the camera, which in our view helped to create a more natural setting. As a limitation we think it would have been useful to visit each participant not just once but more frequently, to align it more with the tradition in Corealization that emphasizes the importance of a long-term engagement between developers and users [18]. 2.…”

Section: Discussionmentioning

confidence: 99%

“…This approach requires designers to visit the companies, in order to understand the workers' tasks and overall organizational processes, before technologies are customized for the company [15]. Visiting, in this case, means to apply some form of ethnographic research method, such as observations [16], contextual inquiries [14], design ethnography [17], or co-realization [18].…”

Section: Background and Related Workmentioning

confidence: 99%

“…In other words, the design process should not be limited to working in the reclusive environment of a design studio but experiment with design interventions on site and on the spot [20]. Similarly, co-realization emphasizes the need for a long-term engagement between designers and users, as the full implications of new technology for work practices can only be revealed in and through the system's subsequent use [18].…”

Section: Background and Related Workmentioning

confidence: 99%

See 1 more Smart Citation

From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Gattol

Bobeth

Röderer

et al. 2015

Human Work Interaction Design. Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces

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Part 2: EnvironmentInternational audienceGiven recent demographic changes, adapting the office environments of older knowledge workers to their needs has become increasingly important in supporting an extension of working life. In this paper, we present a case study research of older knowledge workers in Romania, with the goal of gaining bottom-up insights that support the ideation, design, and development of features for a smart work environment. Utilizing a multi-method approach, we combine (1) contextual interviews and observations, (2) an analysis of needs and frictions for deriving insights, (3) an ideation workshop for eliciting potential features, (4) an online survey among experts for evaluating the final feature ideas, and (5) early stage prototyping of selected feature ideas. Following this comprehensive yet efficient approach, we were able to gain a rich understanding of the work realities and contexts of older knowledge workers and to transform that understanding into a concrete set of prioritized feature ideas

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“…Standard user-centered design processes can be difficult to apply to such complex work environments, and while techniques such as participatory design are useful they are not going to fully address the problem [7].…”

Section: Introductionmentioning

confidence: 99%

Concepts for Analysis and Design of Mobile Healthcare Applications

McKnight

Doherty

Kane

et al.

Engineering Interactive Systems 2008

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Abstract.In complex domains such as healthcare, careful analysis of user requirements is an important aspect of the development process. In recent years, ethnographic study has become a popular tool for building up an understanding of the healthcare domain. However, linking observational data with the design and development process is a challenging problem. A range of conceptual frameworks have been proposed which can aid in transforming these data into concrete requirements. In this paper, we argue that the framework and associated design concepts used will have a strong influence on shaping the outcome of design, and that the development team should consider carefully which are most appropriate to the problem they face. We use a case study based around a patient review process as an illustrative example.

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Co-Realization: Toward a Principled Synthesis of Ethnomethodology and Participatory Design

Cited by 63 publications

References 6 publications

Telecare Call Centre Work and Ageing in Place

Telecare Call Centre Work and Ageing in Place

From Bottom-up Insights to Feature Ideas: A Case Study into the Office Environments of Older Knowledge Workers

Concepts for Analysis and Design of Mobile Healthcare Applications

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