Co-working with AI is a Double-sword in Technostress? An Integrative Review of Human-AI Collaboration from a Holistic Process of Technostress

Abstract

An accumulating body of research has demonstrated that human-AI (Artificial Intelligence) collaboration is an indistinguishable future of work. The study of employee-perspective, affect-related responses, and job-related consequences from the adoption and use of AI is gaining attraction in the field of business and management. Some research has examined the technostress creators or negative responses related to human-AI collaboration, however, a holistic process of technostress that considers both positive and negative impacts has not been adopted. This study integrates the findings to examine the relationship between technostress and human-AI collaboration, based on the technostress creators (challenge technostressors and hindrance technostressors), positive and negative psychological responses, and outcomes in work-related well-being and intention to use AI. Future research opportunities on technostress generated by human-AI collaboration are discussed alongside implications to theory and management practices.