2015
DOI: 10.1590/0103-6513.014611
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Cocriação de valor no transporte rodoviário de carga fracionada: um estudo de caso

Abstract: ResumoEste artigo investiga se a cocriação de valor pode ser aplicada pelos prestadores de serviços de transporte. O estudo focalizou os transportadores e operadores logísticos. Um estudo de caso múltiplo foi realizado. Constructos afetos ao tema cocriação de valor foram extraídos da literatura para a consolidação da fundamentação teórica da pesquisa. Os seguintes tópicos foram investigados: demandas de valor dos compradores, critérios utilizados pelos compradores para avaliar o valor oferecido pelos prestador… Show more

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Cited by 2 publications
(1 citation statement)
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“…Value co-creation can be defined as the practice of developing systems, products, or services through collaboration with customers, managers, employees, and other stakeholders (Ramaswamy, 2011), assuming that customers and suppliers work together to improve a product or service (Silva et al, 2015), serving as a method to increase value (Michel et al, 2008; for customers and service companies (Michel et al, 2008;.…”
Section: Value Co-creation In Agro-industrial Servicesmentioning
confidence: 99%
“…Value co-creation can be defined as the practice of developing systems, products, or services through collaboration with customers, managers, employees, and other stakeholders (Ramaswamy, 2011), assuming that customers and suppliers work together to improve a product or service (Silva et al, 2015), serving as a method to increase value (Michel et al, 2008; for customers and service companies (Michel et al, 2008;.…”
Section: Value Co-creation In Agro-industrial Servicesmentioning
confidence: 99%