Codification vs personalisation: A study of the information evaluation practice between aerospace and construction industries

Abstract

a b s t r a c tIn the emerging digital economy, the management of information in aerospace and construction organisations is facing a particular challenge due to the ever-increasing volume of information and the extensive use of information and communication technologies (ICTs). This paper addresses the problems of information overload and the value of information in both industries by providing some cross-disciplinary insights. In particular it identifies major issues and challenges in the current information evaluation practice in these two industries. Interviews were conducted to get a spectrum of industrial perspectives (director/strategic, project management and ICT/document management) on these issues in particular to information storage and retrieval strategies and the contrasting approaches to knowledge and information management of personalisation and codification. Industry feedback was collected by a follow-up workshop to strengthen the findings of the research. An information-handling agenda is outlined for the development of a future Information Evaluation Methodology (IEM) which could facilitate the practice of the codification of high-value information in order to support through-life knowledge and information management (K&IM) practice.Crown

A Review of ICT Technology In Construction

“…[47] identified current approaches to information evaluation based on interviews with five construction firms in comparison with three aerospace firms. The K&IM practices included three distinct classifications: hardware and software.…”

Impact of information use architecture on load and usability

“…Criticalware denotes the knowledge and information in people and it consists of specialists and socialization activities that make the systems work. The need to codify personal tacit knowledge is identified in Tang et al (2010) for the purpose of storage and reuse. Information is valued based on the relevance, impact, costs, currency, usability, accuracy and trust and by applying Bayesian decision-making network model.…”

“…Information is valued based on the relevance, impact, costs, currency, usability, accuracy and trust and by applying Bayesian decision-making network model. Tang et al (2010) recommends a checklist for information handling which includes: attention to the legal requirements of the sector, storage cost of information, using tags to discriminate between important and unimportant information, the value of the information and the extent and scope of information to be recorded. Tang et al's (2010) study is at the strategic level, does not take all information formats into consideration and does not discuss the handling of personal tacit knowledge in any detail.…”

A collaborative system for capturing and reusing in-context design knowledge with an integrated representation model

“…Second, knowledge capture tools are quite intrusive in the sense that they are not used as an integral part of the design process, resulting in a lack of design context [21]. In addition, knowledge retrieval research is far from being enough, making the tools hard to use especially when a large amount of knowledge records have accumulated [22]. Third, current research has a particular focus on either designers or knowledge objects while an integrated approach to addressing both the knowledge objects and the processes whereby these objects are created and designers' communications largely take place [21].…”

“…These barriers are to some extent ascribed to a separation of the personalisation and codification views in the current research on KM for engineering design [2], [22]. The emerging collaborative technologies have great potential for addressing these barriers by providing a smart collaborative computing environment and facilitating designers' knowledge acquisition and sharing activities.…”