“…Thus, competencies have been defined as the ability to efficiently exploit existing resources (March, 1991), a category of organizational competencies aimed at performing basic functional business activities (Collis, 1995), daily problem-solving skills (Winter, 2003), ability to perform daily activities (Pavlou;Sawy, 2011), ability to explore the resource base through learning, process refinement, skills and incentives needed to repeat, leverage and sustain past successes (Martin, 2011), and the result of selection of resources and practices that allow activities to be carried out efficiency and efficacy (Paiva, 2017). The study by Wu, Melnyk, and Flynn (2010) conceptualized operational competencies as specific skill sets, processes, and problem-solving routines through resource configuration.…”