Cognitive biases policy (CBP) in performance improvements – the example of benchmarking

Kulikowski, Konrad

doi:10.1108/ijppm-02-2020-0060

Cited by 2 publications

(1 citation statement)

References 63 publications

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“…They define rapid benchmarking as an approach to reduce drastically the typical time needed to conduct a successful best-practice benchmarking project. The latest research by Kulikowski (2021), aimed at filling the gap in the creation of theoretical models relating to human limitations in performance management, also seems valuable.…”

Section: Introductionmentioning

confidence: 99%

The use of process benchmarking in the water industry to introduce changes in the digitization of the company’s value chain

Potoczek¹

2021

JEMI

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PURPOSE: The review of the literature and numerous online sources, in particular the information platforms of international organizations supporting the activities of the water sector, was aimed at verifying research experiences in the field of digital maturity of enterprises, identifying research approaches used in benchmarking water utilities, and determining the level of interest in the analysis of the water supply industry value chain. It was found that there is no benchmarking methodology that would enable the observation of changes in the business processes of water supply companies under the influence of digital technologies. Therefore, this article presents a framework for benchmarking the digitization of business processes. The article also presents the premises for benchmarking the digitization of processes included in the value chain of a water supply company and the benefits of including digital technologies supporting processes from an economic, social, and environmental perspective. One of the key stages of creating the concept of benchmarking research is creating a matrix of variables relating to the objectives pursued by water supply companies. METHODOLOGY: The proposed concept of benchmarking the digitization of business processes included in the value chain of a water utility company was prepared based on literature studies and analysis of selected internet platforms of international organizations operating in the water sector. FINDINGS: The analysis of the decomposition of the enterprise value chain, the criteria, and levels of process maturity assessment, and the latest digital technologies made it possible to prepare two scenarios of the benchmarking stages of processes and use digital technologies depending on the level of process maturity and benchmarking experience. IMPLICATIONS FOR THEORY AND PRACTICE: The proposed model is highly conceptual and requires validation in pilot studies to verify the levels of decomposition of the value chain, to select key digital technologies for research and to determine the scale of digital maturity for each of the technologies included in the study. Organizations conducting benchmarking research can broaden the scope of their research and provide water utilities with information on the latest digital technologies supporting business processes. ORIGINALITY AND VALUE: Using value chain taxonomy to assess the support of business processes by digital technologies is an original approach. It enables the acquisition of knowledge about the importance of digital technologies in all processes carried out in the enterprise.

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Section: Introductionmentioning

confidence: 99%

The use of process benchmarking in the water industry to introduce changes in the digitization of the company’s value chain

Potoczek¹

2021

JEMI

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Beyond the hype: a decision support framework for promoting critical thinking about the rationality of management practices

Kulikowski

2024

JoMS

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ObjectivesIn an era of management hype, where management concepts and techniques quickly become buzzwords within the business community (e.g., chat GPT, Artificial Intelligence, pay transparency or Industry 5.0), the crucial skill of a manager is the ability to think critically about the rationality of all those new shiny management practices. To stimulate this, we present a heuristic decision support framework to assist managers in thinking more critically about management fashions - management practices that are intensively promoted and attract public attention but merely imitate rationality and progress.Material and methodsWe employ a method of conceptual analysis, drawing from Abrahamson's management fashion theory, self-determination theory, literature on management fads and evidence-based management.ResultsThe proposed decision-making support framework presents a decision tree based on three steps to evaluate management practices' rationality, involving critical thinking about their goals, importance, and efficiency.ConclusionsThe framework can be used not only to assist managerial decision-making but also to teach management students to think more critically and to empower the business community to question the rationality of mainstream management practices. Our decision support framework might act as a vaccine for the so-called shiny object syndrome, the tendency to chase novel, popular, or exciting management practices without evaluating if they deliver what they promise.

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Cognitive biases policy (CBP) in performance improvements – the example of benchmarking

Cited by 2 publications

References 63 publications

The use of process benchmarking in the water industry to introduce changes in the digitization of the company’s value chain

The use of process benchmarking in the water industry to introduce changes in the digitization of the company’s value chain

Beyond the hype: a decision support framework for promoting critical thinking about the rationality of management practices

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