“…Although the target systems of Kieras and Bovair [19] and Kellogg [20] are different, both studies suggested that having mental models that fit the actual system (symmetric mental models) leads to improved operational performance. There have been studies of mental models for user interfaces of various devices (e.g., digital camera [2,21,22], multi-functional controller [3], calculator [11], online catalog [12], fictional electrical device [19,23], software [20]). Besides, since cognitive processes during user interface operations can be explained typically to some extent, such as the seven stages of action [24], the importance of mental models can be generalized to some extent to user interface operations in general.…”